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Add Quarantined Artemis to Trust

I have a Artemis!0F93C06D4ED3 appearing and telling me that it's been quarantined. I restore it but then it is just quarantined again. How can I add it to the trusted items so it isn't quarantined anymore?

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3 Replies
catdaddy
Level 20

Re: Add Quarantined Artemis to Trust

,

                         You can do one of two things. You can restore it and send it McAfee Labs via the McAfee Getsusp Tool.  If you choose to use the Getsusp Tool, please remember to add your Email Address under "Preferences" before scanning.

Or you can follow these Guidelines/Instructions :

All the very best

Catdaddy

McAfee Community Moderator

Consumer Products

Cliff
McAfee Volunteer
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exbrit
Level 21

Re: Add Quarantined Artemis to Trust

Trusting depends on what the detection is, or what level of threat it might be.  However any Artemis is named that because it's new and not in the database, so it's labelled that and automatically submitted to the labs.

Take a read of this to see if it helps any: 

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catdaddy
Level 20

Re: Add Quarantined Artemis to Trust

Please allow 4-5 business days to be Analyzed, if your issues are not resolved by then, Kindly post back the Analysis ID #/Work Item # depending on how you submit it. And we will contact someone at McAfee Labs, and can quite possibly expedite your submission.

Cliff
McAfee Volunteer
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