I am aware that VirusScan for NetApp 7.1 is EOL (End-of-Life) is from 30th Dec 2009, when does support end for this product?
McAfee Agent 4.0 (Patch1)
ePO 4.0 patch 4
At the same time. Although in theory you will have untested dat updates for another 3-odd months, the knowledge base may still contain articles etc.
If you log a call for an issue, you won't receive any support.
If it is critical for your organisation, and are under a support contract - see if a custom support package is available from McAfee for $$$$ ... I doubt one exists though, as the product has been replaced with VirusScan Enterprise for Storage 1.0 - and it has similar hardware/software/SAN support.
Any reason why you can't move over to VSES 1.0?
Hi thanks for the reply. No reason why we' can't upgrade, due to work demands we haven't proceeded with upgrade yet, but aiming to finish it soon. It was just unclear what the difference between EOL (end-of-life) and EOS (end-of-support).
I believe EOS actually stands for End of Sale. Normally End of Sale occurs at least one year before EOL, End of Life. End of Life is the time when support ends.
See the Product End of Life Policy here: http://www.mcafee.com/common/media/mcafeeb2b/support/terms/Support_Policy-Product_Support_EOL.pdf
McAfee Product and Technology Support Lifecycle http://www.mcafee.com/us/enterprise/support/customer_service/end_life.html#tab1
According to Technote KB67886 (Which is about NetApp 7.1 End of Support)
|End of Support (EOS) Notification||The notification that establishes when the discontinued product will no longer have General Availability. EOS Notification begins the EOL process.|
|End of Life (EOL) Period||The EOL Period refers to the timeframe beginning with the day that McAfee notifies its intentions to discontinue a product until the last date that the product is formally supported. In general, after the EOL Period is announced, product enhancements are not made.|
|End of Support||The last day that the product is supported according the terms of McAfee’s standard support offering.|