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eilirw
Level 7
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Message 1 of 6

When does support for VirusScan for NetApp 7.1 end?

I am aware that VirusScan for NetApp 7.1 is EOL (End-of-Life) is from 30th Dec 2009, when does support end for this product?

Many thanks

Eilir Williams

McAfee Agent 4.0 (Patch1)

VirusScan8.7i Patch1

ePO 4.0 patch 4

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5 Replies
Mal09
Level 12
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Message 2 of 6

Re: When does support for VirusScan for NetApp 7.1 end?

At the same time. Although in theory you will have untested dat updates for another 3-odd months, the knowledge base may still contain articles etc.

If you log a call for an issue, you won't receive any support.

If it is critical for your organisation, and are under a support contract - see if a custom support package is available from McAfee for $$$$ ... I doubt one exists though, as the product has been replaced with VirusScan Enterprise for Storage 1.0 - and it has similar hardware/software/SAN support.

Any reason why you can't move over to VSES 1.0?

eilirw
Level 7
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Message 3 of 6

Re: When does support for VirusScan for NetApp 7.1 end?

Hi thanks for the reply. No reason why we' can't upgrade, due to work demands we haven't proceeded with upgrade yet, but aiming to finish it soon. It was just unclear what the difference between EOL (end-of-life) and EOS (end-of-support).

Many thanks,

E

zirani
Level 9
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Message 4 of 6

Re: When does support for VirusScan for NetApp 7.1 end?

I believe EOS actually stands for End of Sale.  Normally End of Sale occurs at least one year before EOL, End of Life. End of Life is the time when support ends.

See the Product End of Life Policy here: http://www.mcafee.com/common/media/mcafeeb2b/support/terms/Support_Policy-Product_Support_EOL.pdf

McAfee Product and Technology Support Lifecycle http://www.mcafee.com/us/enterprise/support/customer_service/end_life.html#tab1

Re: When does support for VirusScan for NetApp 7.1 end?

See KB55922 - Support statement for McAfee Agent 4.x and VirusScan NetApp 7.1

HTH

Mal09
Level 12
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Message 6 of 6

Re: When does support for VirusScan for NetApp 7.1 end?

According to Technote KB67886 (Which is about NetApp 7.1 End of Support)

Definitions

End of Support (EOS)  NotificationThe notification that establishes when the discontinued  product will no longer have General Availability. EOS Notification begins  the EOL process.
End of Life (EOL)  PeriodThe EOL Period refers to the  timeframe beginning with the day that McAfee notifies its intentions to  discontinue a product until the last date that the product is formally  supported. In general, after the EOL Period is announced, product  enhancements are not made.
End of SupportThe last day that the product is  supported according the terms of McAfee’s standard support offering.
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