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Unknown error received from scanners

I run McAfee Security 1.2.0 (1549) on OS X 10.9.  When trying to scan a folder, the scan always fails, with the message

shown in the title.  What to do?

6 Replies
Reliable Contributor exbrit
Reliable Contributor
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Message 2 of 7

Re: Unknown error received from scanners

Moved to MAC & Linux Products sub-forum for better support.

Re: Unknown error received from scanners

Hi Peter,

Can you check what permission are set on that folder and what types files are present inside folder .

Do EICAR test and see that scanner are working fine .

Generate MER and raise support case so that we can look into the issue in more depth.

Regards,

Gururaj.m.d

Re: Unknown error received from scanners

MAC O/S Error: Unknown error received from scanners

Hi,

I have the same error. I have a 2016 MBP 15" at 10.12.6.

Is there a fix for this problem? It looks like this problem goes back to 2013.

The newer posts are not in this  forum.

Louis

Re: Unknown error received from scanners

I have the same problem. Is there a fix? Please let me know.
Thanks.
Stephen

McAfee Employee chealey
McAfee Employee
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Message 6 of 7

Re: Unknown error received from scanners

Can you check what permissions are set on that folder and what types files are present inside the folder?

What happens if you perform an EICAR test?

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LoriWH
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Message 7 of 7

Re: Unknown error received from scanners

I also have this problem, and I unfortunately don't understand those instructions. Can you please clarify them?

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