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Former Member
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Threat Prevention and Firewall of ENSM Disabled after MacOS upgrade to macOS Big Sur ver 11.1

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Hi, I have a personal Macbook Pro but I have to run a Company security access software for working at home. My company's security policy requests McAfee Endpoint Security for Mac (ENSM)  must be installed and DAT must keep up-to-date.

I met a problem before but it was solved with the help of community professional engineer (https://community.mcafee.com/t5/Mac-and-Linux-Products/McAfee-Endpoint-Security-for-Mac-ENSM-10-6-6-...

ENSM worked well since then. My macOS upgraded for several times. The last version is Catalina 10.16.x and ENSM version is 10.7.0 (142). 

On Dec 16, I upgrade macOS to Big Sur 11.1. But Threat Prevention and Firewall of ENSM Disabled after reboot. I cannot recover them to enabled status. I tried reboot Macbook for several times. But it doesn't work. 

I really need your help on the issue. The log (/var/log/McAfeeSecurity.log) is enclosed.Screenshot 2020-12-16 at 1.42.27 PM.pngScreenshot 2020-12-16 at 1.41.58 PM.pngScreenshot 2020-12-16 at 1.41.36 PM.png

 

 

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AjaySundar
McAfee Employee
McAfee Employee
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Re: Threat Prevention and Firewall of ENSM Disabled after MacOS upgrade to macOS Big Sur ver 11.1

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Hi @Former Member,

Good day to you!

The only version that is compatible with the MacOS Big Sur is the latest ENSMTP version 10.7.5.

To get the ENS up and working you will have to upgrade the existing one to 10.7.5

You can check this on the supported platform article below:

https://kc.mcafee.com/corporate/index?page=content&id=KB84934

I hope this helps.

Regards,

AJ

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AjaySundar
McAfee Employee
McAfee Employee
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Message 2 of 3

Re: Threat Prevention and Firewall of ENSM Disabled after MacOS upgrade to macOS Big Sur ver 11.1

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Hi @Former Member,

Good day to you!

The only version that is compatible with the MacOS Big Sur is the latest ENSMTP version 10.7.5.

To get the ENS up and working you will have to upgrade the existing one to 10.7.5

You can check this on the supported platform article below:

https://kc.mcafee.com/corporate/index?page=content&id=KB84934

I hope this helps.

Regards,

AJ

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Former Member
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Re: Threat Prevention and Firewall of ENSM Disabled after MacOS upgrade to macOS Big Sur ver 11.1

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Dear Ajay,

Glad to receive your quick response!

It is really a pity that it is a version compatible issue. I have to go to office and contact our IT dept. for the new version of ENSM. It is the only solution. Thank you.

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