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ironrod
Level 7

Multiple VShieldScanner processes?

A couple related questions:

  1. Is it normal to have multiple VShieldScanner processes?
  2. Is it normal for them to constantly use CPU cycles even when there is no user activity on the system?

I found this question from 2012 ( ) which seemed to be similar but there wasn't really much of a discussion.

Looking in Activity Monitor, I find the following:

VShieldScanner PID 83 - started by launchd PID #1

VShieldScanner PID 74256 - started by VShieldScanner PID 83

VShieldScanner PID 74255 - started by VShieldScanner PID 83

VShieldScanner PID 74254 - started by VShieldScanner PID 83

The first instance regularly sits at 0% CPU.

The other three instances run continually and show 10-40% CPU even when no user activity is occurring on the system.

System details:

Macbook Pro Retina

OS X 10.11.6 (15G1217)

McAfee Endpoint Security for Mac 10.2.1 (2632).

Threat Prevention 10.2.1 (6168)

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8 Replies
Peacekeeper
Level 20

Re: Multiple VShieldScanner processes?

Can you assist this user please

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catdaddy
Level 20

Re: Multiple VShieldScanner processes?

I will ping Rich also PK as he is familar with Mac products also..

Cliff
McAfee Volunteer
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Artfulbodger
Level 13

Re: Multiple VShieldScanner processes?

Hi ironrod 


Yes it is common to have more than one cshieldscanner process running. 


I can't remember the reasoning right now, but one of the product team have answered this in the past. I'll try and track down the thread and add it here tomorrow. 


Rich

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catdaddy
Level 20

Re: Multiple VShieldScanner processes?

Thank you Rich

Cliff
McAfee Volunteer
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vmnit
Level 7

Re: Multiple VShieldScanner processes?

I'm having the same issue with multiple users, and want to know how we can find out what VShieldScanner is doing.

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msix
Level 7

Re: Multiple VShieldScanner processes?

I'm having this same issue. It doesn't appear that this user's post was ever resolved. I have three (3) separate VShieldScanner processing running taking up a total of around 2.1 GB of memory. Here are my system specs:

iMac (27-inch, Mid 2011) / 2.7 GHz Intel Core i5

20 GB of Memory: 1333 MHz DDR3

Sierra Version 10.12.6

Total Protection Version: Unknown - times out when I launch to get the version #

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gsyoungblood
Level 7

Re: Multiple VShieldScanner processes?

I have 8 running. Guess I should be happy it's only using about 1 gig of memory though. Still, 1 gb for an 8 gb machine is a lot. 

Is there any resolution on this? Thankfully this is on a personal machine, though I use it for work, so I'm about to uninstall/not renew because it's using way too many resources and getting in the way of productive work.

 

 

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twenden
Level 13

Re: Multiple VShieldScanner processes?

Have seen the same issue on my IMAC. Did notice a hotfix HF1226732, Feb 13th 2018. In the release notes it mentions a fix for "Intermittent issue of multiple on-access scanners getting spawned is no longer experienced"

May try this hot fix next week. 

https://kc.mcafee.com/corporate/index?page=content&id=PD27525&actp=null&viewlocale=en_US&showDraft=f...

 

 

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