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Multiple VShieldScanner processes?

A couple related questions:

  1. Is it normal to have multiple VShieldScanner processes?
  2. Is it normal for them to constantly use CPU cycles even when there is no user activity on the system?

I found this question from 2012 ( ) which seemed to be similar but there wasn't really much of a discussion.

Looking in Activity Monitor, I find the following:

VShieldScanner PID 83 - started by launchd PID #1

VShieldScanner PID 74256 - started by VShieldScanner PID 83

VShieldScanner PID 74255 - started by VShieldScanner PID 83

VShieldScanner PID 74254 - started by VShieldScanner PID 83

The first instance regularly sits at 0% CPU.

The other three instances run continually and show 10-40% CPU even when no user activity is occurring on the system.

System details:

Macbook Pro Retina

OS X 10.11.6 (15G1217)

McAfee Endpoint Security for Mac 10.2.1 (2632).

Threat Prevention 10.2.1 (6168)

8 Replies
Reliable Contributor Peacekeeper
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Message 2 of 9

Re: Multiple VShieldScanner processes?

Can you assist this user please

Reliable Contributor catdaddy
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Message 3 of 9

Re: Multiple VShieldScanner processes?

I will ping Rich also PK as he is familar with Mac products also..

Cliff
McAfee Volunteer

Re: Multiple VShieldScanner processes?

Hi ironrod 


Yes it is common to have more than one cshieldscanner process running. 


I can't remember the reasoning right now, but one of the product team have answered this in the past. I'll try and track down the thread and add it here tomorrow. 


Rich

Reliable Contributor catdaddy
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Message 5 of 9

Re: Multiple VShieldScanner processes?

Thank you Rich

Cliff
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vmnit
Level 7
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Message 6 of 9

Re: Multiple VShieldScanner processes?

I'm having the same issue with multiple users, and want to know how we can find out what VShieldScanner is doing.

msix
Level 7
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Message 7 of 9

Re: Multiple VShieldScanner processes?

I'm having this same issue. It doesn't appear that this user's post was ever resolved. I have three (3) separate VShieldScanner processing running taking up a total of around 2.1 GB of memory. Here are my system specs:

iMac (27-inch, Mid 2011) / 2.7 GHz Intel Core i5

20 GB of Memory: 1333 MHz DDR3

Sierra Version 10.12.6

Total Protection Version: Unknown - times out when I launch to get the version #

Re: Multiple VShieldScanner processes?

I have 8 running. Guess I should be happy it's only using about 1 gig of memory though. Still, 1 gb for an 8 gb machine is a lot. 

Is there any resolution on this? Thankfully this is on a personal machine, though I use it for work, so I'm about to uninstall/not renew because it's using way too many resources and getting in the way of productive work.

 

 

twenden
Level 13
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Message 9 of 9

Re: Multiple VShieldScanner processes?

Have seen the same issue on my IMAC. Did notice a hotfix HF1226732, Feb 13th 2018. In the release notes it mentions a fix for "Intermittent issue of multiple on-access scanners getting spawned is no longer experienced"

May try this hot fix next week. 

https://kc.mcafee.com/corporate/index?page=content&id=PD27525&actp=null&viewlocale=en_US&showDraft=f...

 

 

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