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McAffee tech support is screwing me over

I need help in contacting someone of weight at McAfee corporate hqts. Last week I tried to download McAfee antivirus for my iMac and could not install it. Then I called Verizon tech supp, they could not do it either. I was then referred to McAfee's tech support and I got people in India (nothing wrong with that) to remotely poke around my computer to see what's what. Long story short, this guy Kumar, tier level 2 tech, deleted all my files in the trash can of my iMac, like 5,000 plus files by using some sudu command (could not wait for regular deletion, would havd taken many hours.) So, lo & behold, all my pictures were gone. This is over a week ago. Since then, I have been told that I should research google and find suitable recovery programs. I should researcg google? I should install whatever recovery program so that if I screw up they can blame me? They want me to pay for their mistakes? What kind of company is this? Can anyone out thre offer me any suggestions?

I wish I could get out of the loop of calling customer support because all they do is give me the run around. Oh, sir, so sorry, I will arrange for tech support to call you. For what? to tell me the same thing over and over?And I cannot get a number for McAfee's hqts.

Thanks.

3 Replies
exbrit
Level 21
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Message 2 of 4

Re: McAffee tech support is screwing me over

Moved to VirusScan Other from Home & Home Office as home products don't support a  MAC environment.

Hopefully here someone will help.

Message was edited by: Ex_Brit on 17/08/10 9:18:24 EDT PM
zirani
Level 9
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Message 3 of 4

Re: McAffee tech support is screwing me over

McAfee does have products for the MAC for the Home and Home Office community.  http://home.mcafee.com/Root/stdLandingPage.aspx?culture=en-us&Lpname=Catalog_MAC_LP&aco=0

zirani
Level 9
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Message 4 of 4

Re: McAffee tech support is screwing me over

Hdqt is in Santa Clara - you could look for a number at that location possibly for someone other than TS.    Since this sounds like it was supplied by your internet provider (Verizon) you might ask them...  (Sudo is a UNIX\Linux comannd, I don't know much about MAC but I think the OS is based on a Linux kernal so that might make sense.  I think it just gives rights to the computer.)