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Quint
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Message 1 of 6

McAfee agent 5.6.6 MacOS no longer downloads McAfeeSmartInstall.app

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We just started to rollout Agent version 5.6.6 for Apple MacOS systems and it seems we can not longer use the URL to download the McAfeeSmartInstall.app. The URL downloads the McAfeeSmartinstall.sh. The problem is we use Jamf to to manage the software on all of out MacOS systems. The McAfeeSmartinstall.sh requires us to enter the admin password on every system, there does not seem to be a way to deploy to many systems. There is no way we could push out an agent update then log into a large number of systems and one by one enter the admin password.

How can we install and/or upgrade the McAfee agent on large number of MacOS systems using Jamf ?Thanks

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vivs
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Message 2 of 6

Re: McAfee agent 5.6.6 MacOS no longer downloads McAfeeSmartInstall.app

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Hello @Quint 

Thanks for your response.

Please refer the below link for more information:

https://www.jamf.com/jamf-nation/articles/182/deploying-the-mcafee-epo-agent-using-the-casper-suite

Was my reply helpful?

If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

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vivs
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Message 2 of 6

Re: McAfee agent 5.6.6 MacOS no longer downloads McAfeeSmartInstall.app

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Hello @Quint 

Thanks for your response.

Please refer the below link for more information:

https://www.jamf.com/jamf-nation/articles/182/deploying-the-mcafee-epo-agent-using-the-casper-suite

Was my reply helpful?

If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

View solution in original post

Re: McAfee agent 5.6.6 MacOS no longer downloads McAfeeSmartInstall.app

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Hello,

 

I am having a similar issue, but with manual deployments. I have a few computers that are no longer connecting to the EPO server. In the past this would be fixed by re-downloading the smart installer. However, as mentioned above, for some reason the link will no longer download it. Is there another way to get the auto-installer instead of the .sh file?

 

If not, I have followed the instructions at this page (https://kc.mcafee.com/corporate/index?page=content&id=KB61125) to try to manually uninstall/reinstall using terminal, but nothing happens and this window pops up with the command  

sudo ./install.sh -i and 

sudo ./install1.sh -s does nothing as well.

 

Please help!Screen Shot 2021-01-20 at 3.40.16 PM.png

gururaj
McAfee Employee
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Message 4 of 6

Re: McAfee agent 5.6.6 MacOS no longer downloads McAfeeSmartInstall.app

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hi Team,

change the permission of the  sh file to run the command using    #sudo  sh -x  ./install.sh -i will the display the message on the screen, look for the error what is saying if any.

  1. On the Mac, open the Terminal.
  2. To navigate to the desktop, type cd desktop, and press Enter.
  3. Type sudo chmod +x install.sh and press Enter.
  4. Type the password when prompted.
  5. To begin the installation, type sudo  sh -x  ./install.sh -i and press Enter.
  6. Type the password when prompted.

Re: McAfee agent 5.6.6 MacOS no longer downloads McAfeeSmartInstall.app

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Thank you for your reply, I tried the different command above and I don't get any other pop up window other than the attached photo again. I have copied the terminal commands/output below for your review. There is no evidence that it is installing. When I click "Ok" on the pop-up window (see photo below) the terminal command exits.

 

I appreciate your help getting through this!

 

Gurtars-MBP:desktop admin$ sudo chmod +x install.sh

Gurtars-MBP:desktop admin$ sudo  sh -x  ./install.sh -i

+ ZIP_FILE_NAME=McAfeeSmartInstaller.app.zip

+ APP_FILE_NAME=McAfeeSmartInstall.app

++ sudo mktemp -d McAfeeSmartInstall_XXXXXX

+ temp_directory=McAfeeSmartInstall_jPm7cg

+ '[' -z McAfeeSmartInstall_jPm7cg ']'

+ '[' '!' -e McAfeeSmartInstall_jPm7cg ']'

+ echo Creating temporary directory...

Creating temporary directory...

++ pwd

+ CURR_DIR=/Users/admin/Desktop

+ temp_directory=/Users/admin/Desktop/McAfeeSmartInstall_jPm7cg

+ sudo chmod 777 /Users/admin/Desktop/McAfeeSmartInstall_jPm7cg

+ command=./install.sh

+ '[' -e /Users/admin/Desktop/McAfeeSmartInstall_jPm7cg ']'

++ stat -f %z ./install.sh

+ required_space=2115909

++ expr 2115909 '*' 2

+ required_space=4231818

+ echo space required to copy archive is 4231818 bytes

space required to copy archive is 4231818 bytes

++ df -k /Users/admin/Desktop/McAfeeSmartInstall_jPm7cg

++ tail -n -1

++ awk '{if ( $4 ~ /%/) { print $3 } else { print $4 } }'

+ available_space=138213912

++ expr 138213912 '*' 1024

+ available_space=141531045888

+ echo space available at /Users/admin/Desktop/McAfeeSmartInstall_jPm7cg is 141531045888 bytes

space available at /Users/admin/Desktop/McAfeeSmartInstall_jPm7cg is 141531045888 bytes

+ '[' 4231818 -gt 141531045888 ']'

+ echo 'extracting archive to /Users/admin/Desktop/McAfeeSmartInstall_jPm7cg... please wait'

extracting archive to /Users/admin/Desktop/McAfeeSmartInstall_jPm7cg... please wait

++ awk '/^__ARCHIVE_FOLLOWS__/ { print NR + 1; exit 0; }' ./install.sh

+ SKIP=55

+ sudo tail +55 ./install.sh

+ sudo unzip /Users/admin/Desktop/McAfeeSmartInstall_jPm7cg/McAfeeSmartInstaller.app.zip -d /Users/admin/Desktop/McAfeeSmartInstall_jPm7cg/

+ echo 'Launching the GUI app'

Launching the GUI app

+ sudo cp -f /Users/admin/Desktop/McAfeeSmartInstall_jPm7cg/coninfo.xml /tmp/coninfo.xml

+ open -W -a /Users/admin/Desktop/McAfeeSmartInstall_jPm7cg/McAfeeSmartInstall.app --args -c /tmp/coninfo.xml -i

+ sudo rm -rf /Users/admin/Desktop/McAfeeSmartInstall_jPm7cg

+ sudo rm -rf /tmp/coninfo.xml

+ exit 0

Screen Shot 2021-01-21 at 8.10.12 AM.png

gururaj
McAfee Employee
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Message 6 of 6

Re: McAfee agent 5.6.6 MacOS no longer downloads McAfeeSmartInstall.app

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Hi,

you can raise Support case with McAfee agent team for same.

Regards,

Gururaj.m.d

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