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MacOS Mojave with update 10.7

Hello,

 

We ahve Bigsur an mojave device in our LAN. the update in 10.7 works fine to Bigsur version but for Mojave ....

 

For Mojave, users a prompt again and again to allow the Mcafee solution the good right. the threat protection stay in disable.

 

To solve this we have try to uninstall, reboot and reinstall ==> it's works but we can't proceed like that for all devices.

 

Do you have meet this issue ? Do you have a tips ?

 

Best regards,

4 Replies
yaz
McAfee Employee
McAfee Employee
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Message 2 of 5

Re: MacOS Mojave with update 10.7

Hi @nicolassw 

We are moving this message to the MAC and Linux group for further solution. 

hitesh_Reddy
McAfee Employee
McAfee Employee
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Message 3 of 5

Re: MacOS Mojave with update 10.7

Hi @nicolassw,

Thank you for writing. With the issue explained, with ENS 10.7 on the 10.14.x Mojave, we see the prompt over and over again even after the required process path is added.

To understand better, could you please help us with the following information 

• ENS for MAC version used on Mojave
• Please share the screenshot of the prompt the user is seeing and the list of process seen in "Full-Disk Access" under security and privacy 
• Finally, please go through the article below mentioning the required process to be added based on the ENS releases.
 https://kc.mcafee.com/corporate/index?page=content&id=KB91109

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Hitesh




nicolas7
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Message 4 of 5

Re: MacOS Mojave with update 10.7

hello,

the versions are :

MacOS 10.15.7 ==> 10.7.5.193 after upgrade the request right appear again and again
MacOS 10.16 ==> 10.7.5.193 Work as expected

gururaj
McAfee Employee
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Message 5 of 5

Re: MacOS Mojave with update 10.7

Hi,

MacOS 10.15.7 ==> 10.7.5.193 after upgrade the request right appear again and again

What was the old version installed on the machine ? how many Machine the issue is observed? 

mainly issue will be because of the internal database corruption, which needs to taken care by apple. 

i my suggestion is to remove the product completely  and reboot the machine and then install the 10.7.5 and validate.

Regards,

Gururaj.m.d 

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