cancel
Showing results for 
Search instead for 
Did you mean: 
twenden
Level 13

Kernel Panic during boot on IMac with OS 10.12.4 with EndPoint Security for Mac version 10.2.2

One of my user is reporting that their Imac did a kernel panic today. He is suggesting that McAfee may have caused this issue, detail of the panic are below. We are running McAfee Threat Prevention 10.2.2 on Imac wkith Sierra 10.12.4. Has anyone else similar kernel panics?

Anonymous UUID:       7D558E63-5EB4-6234-CEC7-4E3BB374B12F

Wed May  3 13:12:45 2017

*** Panic Report ***

panic(cpu 0 caller 0xffffff8001e011bd): Kernel trap at 0xffffff7f854a9b0d, type 14=page fault, registers:

CR0: 0x0000000080010033, CR2: 0x0000000000000000, CR3: 0x00000003f34af045, CR4: 0x00000000001626e0

RAX: 0xffffff91ecf63938, RBX: 0x000000000000001a, RCX: 0x0000000000000000, RDX: 0x0000000000000404

RSP: 0xffffff91ecf63920, RBP: 0xffffff91ecf63d70, RSI: 0xffffff8031328884, RDI: 0x0000000000000000

R8:  0xffffff8031328480, R9:  0x0000000000000404, R10: 0x00000000b033aa70, R11: 0xffffff802c463498

R12: 0xffffff8031328480, R13: 0x0000000000000000, R14: 0x0000000000000016, R15: 0x14b4180acc9200d5

RFL: 0x0000000000010202, RIP: 0xffffff7f854a9b0d, CS:  0x0000000000000008, SS:  0x0000000000000010

Fault CR2: 0x0000000000000000, Error code: 0x0000000000000000, Fault CPU: 0x0, PL: 0, VF: 0

Backtrace (CPU 0), Frame : Return Address

0xffffff91ecf635b0 : 0xffffff8001cec3ec

0xffffff91ecf63630 : 0xffffff8001e011bd

0xffffff91ecf63810 : 0xffffff8001c9d543

0xffffff91ecf63830 : 0xffffff7f854a9b0d

0xffffff91ecf63d70 : 0xffffff8002160c86

0xffffff91ecf63dc0 : 0xffffff80021cf2ed

0xffffff91ecf63ef0 : 0xffffff80021dd687

0xffffff91ecf63f50 : 0xffffff8002225301

0xffffff91ecf63fb0 : 0xffffff8001c9da38

      Kernel Extensions in backtrace:

         com.McAfee.FMPSysCore(1.0)[25D352C1-559E-320C-AA13-6FFE341C6919]@0xffffff7f854a3000->0xffffff7f854b1fff

BSD process name corresponding to current thread: fmpd

Mac OS version:

16E195

Kernel version:

Darwin Kernel Version 16.5.0: Fri Mar  3 16:52:33 PST 2017; root:xnu-3789.51.2~3/RELEASE_X86_64

Kernel UUID: 06F94FD7-451F-34A1-B13C-D68FF7EDE0A0

Kernel slide:     0x0000000001a00000

Kernel text base: 0xffffff8001c00000

__HIB  text base: 0xffffff8001b00000

System model name: iMac13,1

System uptime in nanoseconds: 243116724061

last loaded kext at 238060308707: com.McAfee.FMPSysCore 1 (addr 0xffffff7f854a3000, size 61440)

loaded kexts:

com.McAfee.FMPSysCore 1

com.McAfee.AVKext 1

com.intelsecurity.FileCore 1

org.virtualbox.kext.VBoxNetAdp 5.1.22

org.virtualbox.kext.VBoxNetFlt 5.1.22

org.virtualbox.kext.VBoxUSB 5.1.22

org.virtualbox.kext.VBoxDrv 5.1.22

com.intel.kext.intelhaxm 6.0.5

com.paragon-software.filesystems.ntfs 318.3.14

com.apple.driver.AudioAUUC 1.70

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.driver.AGPM 110.23.17

com.apple.driver.ApplePlatformEnabler 2.7.0d0

com.apple.driver.X86PlatformShim 1.0.0

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleMikeyHIDDriver 131

com.apple.driver.AppleGraphicsDevicePolicy 3.14.41

com.apple.driver.AppleMikeyDriver 279.48

com.apple.driver.AppleHDAHardwareConfigDriver 279.48

com.apple.driver.AppleHDA 279.48

com.apple.driver.AppleUpstreamUserClient 3.6.4

com.apple.driver.pmtelemetry 1

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.GeForce 10.1.6

com.apple.iokit.IOBluetoothSerialManager 5.0.4f18

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleSMCLMU 208

com.apple.driver.AppleThunderboltIP 3.0.8

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleIntelHD4000Graphics 10.2.4

com.apple.driver.AppleMuxControl 3.14.41

com.apple.driver.AppleHV 1

com.apple.driver.AppleBacklight 170.9.14

com.apple.driver.AppleLPC 3.1

com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.AppleFIVRDriver 4.1.0

com.apple.driver.AppleIntelFramebufferCapri 10.2.4

com.apple.nvidia.NVDAStartup 10.1.6

com.apple.driver.AppleMCCSControl 1.3.1

com.apple.iokit.IOBluetoothUSBDFU 5.0.4f18

com.apple.driver.CoreStorageFsck 540.30.1

com.apple.driver.AppleFileSystemDriver 3.0.1

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.BootCache 40

com.apple.filesystems.hfs.kext 366.50.19

com.apple.iokit.IOAHCIBlockStorage 295.20.1

com.apple.driver.AirPort.Brcm4331 800.20.24

com.apple.driver.AppleSDXC 1.7.6

com.apple.driver.AirPort.Brcm4360 1150.9.1a2

com.apple.iokit.AppleBCM5701Ethernet 10.2.9

com.apple.driver.AppleAHCIPort 326

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleACPIButtons 5.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 5.0

com.apple.driver.AppleAPIC 1.7

com.apple.driver.AppleIntelCPUPowerManagementClient 219.0.0

com.apple.nke.applicationfirewall 172

com.apple.security.quarantine 3

com.apple.security.TMSafetyNet 8

com.apple.driver.AppleIntelCPUPowerManagement 219.0.0

com.apple.iokit.IOUSBUserClient 900.4.1

com.apple.kext.triggers 1.0

com.apple.driver.DspFuncLib 279.48

com.apple.kext.OSvKernDSPLib 525

com.apple.nvidia.driver.NVDAGK100Hal 10.1.6

com.apple.nvidia.driver.NVDAResman 10.1.6

com.apple.iokit.IOSerialFamily 11

com.apple.iokit.IOSurface 159.6

com.apple.driver.AppleGraphicsControl 3.14.41

com.apple.driver.AppleSMBusPCI 1.0.14d1

com.apple.driver.AppleSSE 1.0

com.apple.driver.AppleThunderboltEDMSink 4.1.1

com.apple.driver.AppleHDAController 279.48

com.apple.iokit.IOHDAFamily 279.48

com.apple.iokit.IOAudioFamily 205.15

com.apple.vecLib.kext 1.2.0

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.driver.IOPlatformPluginLegacy 1.0.0

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.IOPlatformPluginFamily 6.0.0d8

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.iokit.IONDRVSupport 514.10

com.apple.iokit.IOAcceleratorFamily2 311.11

com.apple.AppleGraphicsDeviceControl 3.14.41

com.apple.driver.AppleSMC 3.1.9

com.apple.driver.AppleSMBusController 1.0.18d1

com.apple.iokit.IOGraphicsFamily 514.10

com.apple.iokit.IOSCSIArchitectureModelFamily 394.50.1

com.apple.driver.AppleHIDKeyboard 199

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 5.0.4f18

com.apple.iokit.IOBluetoothHostControllerUSBTransport 5.0.4f18

com.apple.iokit.IOBluetoothHostControllerTransport 5.0.4f18

com.apple.iokit.IOBluetoothFamily 5.0.4f18

com.apple.driver.usb.IOUSBHostHIDDevice 1.1

com.apple.driver.usb.cdc 5.0.0

com.apple.driver.usb.networking 5.0.0

com.apple.driver.usb.AppleUSBHostCompositeDevice 1.1

com.apple.driver.usb.AppleUSBHub 1.1

com.apple.driver.CoreStorage 540.30.1

com.apple.filesystems.hfs.encodings.kext 1

com.apple.driver.AppleThunderboltDPInAdapter 5.0.2

com.apple.driver.AppleThunderboltDPOutAdapter 5.0.2

com.apple.driver.AppleThunderboltDPAdapterFamily 5.0.2

com.apple.driver.AppleThunderboltPCIDownAdapter 2.1.2

com.apple.driver.AppleXsanScheme 3

com.apple.driver.AppleThunderboltNHI 4.5.3

com.apple.iokit.IOThunderboltFamily 6.5.6

com.apple.iokit.IO80211Family 1200.12.2

com.apple.driver.corecapture 1.0.4

com.apple.iokit.IOEthernetAVBController 1.0.3b4

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.iokit.IONetworkingFamily 3.2

com.apple.driver.AppleUSBMergeNub 900.4.1

com.apple.iokit.IOAHCIFamily 288

com.apple.driver.usb.AppleUSBEHCIPCI 1.1

com.apple.driver.usb.AppleUSBEHCI 1.1

com.apple.driver.usb.AppleUSBXHCIPCI 1.1

com.apple.driver.usb.AppleUSBXHCI 1.1

com.apple.driver.usb.AppleUSBHostPacketFilter 1.0

com.apple.iokit.IOUSBFamily 900.4.1

com.apple.driver.AppleUSBHostMergeProperties 1.1

com.apple.driver.AppleEFINVRAM 2.1

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.KernelRelayHost 1

com.apple.iokit.IOUSBHostFamily 1.1

com.apple.driver.AppleBusPowerController 1.0

com.apple.driver.DiskImages 444.50.16

com.apple.iokit.IOStorageFamily 2.1

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 5.0

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.Libm 1

com.apple.kec.pthread 1

com.apple.kec.corecrypto 1.0

Model: iMac13,1, BootROM IM131.010A.B11, 4 processors, Intel Core i7, 3.1 GHz, 16 GB, SMC 2.9f5

Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 512 MB

Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3831554738424255352D474E2D4620

Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3831554738424255352D474E2D4620

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF4), Broadcom BCM43xx 1.0 (7.21.171.124.1a2)

Bluetooth: Version 5.0.4f18, 3 services, 27 devices, 1 incoming serial ports

Network Service: Ethernet, Ethernet, en0

Serial ATA Device: APPLE HDD HTS541010A9E662, 1 TB

USB Device: USB 2.0 Bus

USB Device: Hub

USB Device: Keyboard Hub

USB Device: Apple Keyboard

USB Device: FaceTime HD Camera (Built-in)

USB Device: USB 2.0 Bus

USB Device: Hub

USB Device: Hub

USB Device: BRCM20702 Hub

USB Device: Bluetooth USB Host Controller

USB Device: USB 3.0 Bus

USB Device: USB Optical Mouse

Thunderbolt Bus: iMac, Apple Inc., 23.4

0 Kudos
1 Reply
tao
Level 13

Re: Kernel Panic during boot on IMac with OS 10.12.4 with EndPoint Security for Mac version 10.2.2

Most anti-malware apps attempt to inject themselves into the Mac OS X kernel using non-published interfaces, if the kernel changes in any way this may corrupt the kernel's memory resulting in a panic report.

Pulled from 10.10.4 kernel panic |Official Apple Support Communities​ ; towards the bottom of the post there are several good troubleshooting tips .

0 Kudos