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Former Member
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How do I fix high CPU usage on Mac?

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For a while, ENS has been hogging my CPU. There are at all times anything between one and eight VShieldScanner processes, all reporting 100% CPU. This makes the computer more or less unresponsive.

I have not gotten much help from the logs in finding out what the problem is. Is ENS choking on some specific files? The log only tells me that the scan queue is too long, and sometimes that it doesn't like som file, more often than not it's a configuration .plist file or a file from the McAfee installation.

In my frustration I reimaged the whole computer, but when reinstalling ENS from our ePO the problem reappeared.

Any troubleshooting help would be appreciated.

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Re: How do I fix high CPU usage on Mac?

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When exactly you see this issue? during system startup or while running any specific applications?

Check if any scheduled scan configured to run at that time?

check for the recommended exclusions page number 40.

https://kc.mcafee.com/resources/sites/MCAFEE/content/live/PRODUCT_DOCUMENTATION/26000/PD26509/en_US/...

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5 Replies

Re: How do I fix high CPU usage on Mac?

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When exactly you see this issue? during system startup or while running any specific applications?

Check if any scheduled scan configured to run at that time?

check for the recommended exclusions page number 40.

https://kc.mcafee.com/resources/sites/MCAFEE/content/live/PRODUCT_DOCUMENTATION/26000/PD26509/en_US/...

Former Member
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Re: How do I fix high CPU usage on Mac?

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Thanks, the exclusions seem to really have helped, though not all exclusions seem to be accepted. The cpu issue is fixed, though I still see intermittent lag and freezes for a few seconds.

BSharma
McAfee Employee
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Re: How do I fix high CPU usage on Mac?

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Hello @Former Member

You may refer following KB article to troubleshoot and capture DAT for the reported issue. If you are capturing the data

Troubleshooting and mitigation steps:

  1. Make sure that Scan Archive is disabled for on-access scan.
  2. Run a "ZZZ" test and check whether the performance issue can be resolved. For instructions, see KB89757. If performance is acceptable, an on-access scan exclusion should resolve the issue.
  3. If the performance issue is related to an application, try adding an on-access scan exclusion for the application folders and files.

Ref:

Troubleshoot high CPU by the real-time antimalware scanner

https://kc.mcafee.com/corporate/index?page=content&id=KB89354

 

Data collection for issues with Endpoint Security for Mac and Endpoint Protection for Mac

https://kc.mcafee.com/corporate/index?page=content&id=KB91366&locale=en_US

 

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Former Member
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Re: How do I fix high CPU usage on Mac?

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This page cannot be found, or does not exist anymore.
Mandara
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Re: How do I fix high CPU usage on Mac?

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One of our users are facing the same issue. I cannot find any content in the the exclusions reference link that is shared here Can you share the link here again ?

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