cancel
Showing results for 
Search instead for 
Did you mean: 

HIPS Firewall Policy won't apply to EPM 2.2 for Macs

Jump to solution

EPO 4.67

Endpoint Protection for Mac 2.2.0.1298

HIPS 8.8.0.2919

Agent fo0r Mac 4.8.0.1816

Macs are OSX 10.8.4 to 10.8.5

We don't have any problem pushing AV policy or Application protection policy to our Macs, but the HIPS Firewall policy does not "take". We can see the policies to apply when we are in the tree under the assigned policies tab (see first screen shot). Then when we select a Mac running EPM 2.2 and go to Actions/Directory Management/View Assigned policies, there is no Firewall heading! It's not there. (See second screen shot)

The HIPS policies apply perfectly well to the PCs, but for some reason EPO doesn't think the Firewall policy is valid for Macs.

Extensions you say? No, all the EPM 2.2 extensions and HIPS  extensions are loaded.

We took some of our production Macs and put them on our dev server and voila, everything works great. We can't find anything different between them.  If anything the dev server has more stuff on it, because it's our main EPO test bed. Tried removing the HIPS extensions and reinstalling them. No change,

Yes, there is a support ticket. I must have spent 2 hours with domestic gold level support. Then guy was logged into our  EPO and also got into a couple of the Macs to look around. He was stumped. The issue was escalated last Thursday. I even did some more research and sent an update, but have not heard anything back. FYI it's 4-7705881111

Anyway, I thought I'd throw this out to the community  to see if anyone has experienced anything like this. It's maddening. Here are some screen shots.

Note: We see policies to apply

See policy to apply.jpg

But when we go to view effective policy;

It is gone.jpg

It is gone! No Firewall policies are listed, or operative.

1 Solution

Accepted Solutions
Highlighted

Re: HIPS Firewall Policy won't apply to EPM 2.2 for Macs

Jump to solution

OK, so the solution was to check the little box in the Agent profile that says "

BTW, this went all to tier 3 for this seemingly simple answer. No idea why this checkbox was necessary, when all the other product properties did not need this done.

Well, live and learn I suppose. I love it when I answer my own questions in here. It does look like some other people looked at this, so, perhaps this will be useful to others if anyone else ever has this issue.

1 Reply
Highlighted

Re: HIPS Firewall Policy won't apply to EPM 2.2 for Macs

Jump to solution

OK, so the solution was to check the little box in the Agent profile that says "

BTW, this went all to tier 3 for this seemingly simple answer. No idea why this checkbox was necessary, when all the other product properties did not need this done.

Well, live and learn I suppose. I love it when I answer my own questions in here. It does look like some other people looked at this, so, perhaps this will be useful to others if anyone else ever has this issue.

More McAfee Tools to Help You
  • Subscription Service Notification (SNS)
  • How-to: Endpoint Removal Tool
  • Support: Endpoint Security
  • eSupport: Policy Orchestrator
  • Community Help Hub

      New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

    • Find Forum FAQs
    • Learn How to Earn Badges
    • Ask for Help
    Go to Community Help

    Join the Community

      Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

    • Get helpful solutions from McAfee experts.
    • Stay connected to product conversations that matter to you.
    • Participate in product groups led by McAfee employees.
    Join the Community
    Join the Community