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Extension Installation error in Virus Scan for MAC 9.6

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Good day to all.

I am able to install the actual ePO based package but I get the following error when installing the extension.

"Unable to install extension. The uploaded file was either corrupt or not of the proper format."

We are using ePO 5.1.0.

Any help will be greatly appreciated.

Thanks in advance.


1 Solution

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Re: Extension Installation error in Virus Scan for MAC 9.6

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I have now installed the extensions. They need to be unzipped from the original zip file first and then should be installed one by one. Thanks for the help anyway.

3 Replies

Re: Extension Installation error in Virus Scan for MAC 9.6

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Hi All,

List of the supported operating systems and McAfee products

Apple

  Mac OS Version

McAfee point-product supported for Mac

McAfee Agent supported for Mac

Mac OS X (Mavericks)

10.9

EPM 2.1 / VSMAC 9.6

  4.8 P1 /

4.8 p2

Mac OS X (Mountain Lion)

10.8

EPM 2.1 / VSMAC 9.6

4.8 P1

/

4.8 p2

Mac OS X (Lion)

10.7

EPM 2.1 / VSMAC 9.6

4.8 P1

/

4.8 p2

Mac OS X (Snow Leopard)

10.6

MSM 1.2 +All HF /

VSMAC 9.2 +All HF

4.8 P1

/

4.8 p2

Kindly check all packages and extensions related  to EPM 2.1 / VSMac 9.6 are and McAfee agent are checked into epo. Check below kb which tell what extension should be checked in to the epo .

http://kc.mcafee.com/corporate/index?page=content&id=KB78694

KB78694 :- Supported Platforms, Environments, and Operating Systems for Endpoint Protection for Mac

https://kc.mcafee.com/corporate/index?page=content&id=KB76330 

KB76330 :- Supported Platforms, Environments, and Operating Systems for VirusScan for Mac 9.x

you can also use the software dowmload manger to install the extnesions.

Regards,

Gururaj.m.d

Re: Extension Installation error in Virus Scan for MAC 9.6

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Hi gururaj.

Appreciate the inputs. I am not yet deploying the product on Mac systems. I am just trying to check in the package in our ePO but I cannot install the extension due to the error that I have mentioned in my previous post. Here is a snip of the extension from our downloads page.

1.jpg

Now, here is the error that I am receiving when trying to install the extension.

2.jpg

Any ideas?

Thanks.

Message was edited by: ksantillan on 5/14/14 9:03:17 PM CDT

Re: Extension Installation error in Virus Scan for MAC 9.6

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I have now installed the extensions. They need to be unzipped from the original zip file first and then should be installed one by one. Thanks for the help anyway.