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twenden
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Message 1 of 6

Apple Configurator 2 issues with setting up Ipad from a IMAC with ENS 10.7.5.163 installed

The help desk is trying to configure a profile on a IPAD that is connected to a IMAC. This IMAC is running big sur 11.2.2. The IMAC has Mcafee ENS threat prevention 10.7.5.163 installed.

They are saying that the connection to the IPAD will time out when trying to use the Apple configurator 2 software to setup a profile. If they disable the McAfee ENS On-Access Scanner then the issue goes away.

Has anyone else seen this and no how to fix.

 

Thanks

 

 

5 Replies
gururaj
McAfee Employee
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Message 2 of 6

Re: Apple Configurator 2 issues with setting up Ipad from a IMAC with ENS 11.7.5.163 installed

Hi,

 i hope you are referring to Mcafee consumer product. kindly post this query in the   consumer channel.

Regards,

Gururaj.m.d   

twenden
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Message 3 of 6

Re: Apple Configurator 2 issues with setting up Ipad from a IMAC with ENS 11.7.5.163 installed

sorry, made a typo. the version is the McAfee Endpoint Threat Prevention for MAC 10.7.5.163 which is a business product. Have corrected the typo in my original post. 

gururaj
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Message 4 of 6

Re: Apple Configurator 2 issues with setting up Ipad from a IMAC with ENS 11.7.5.163 installed

Hi,

what modules are installed from the ENSM 10.7.5. we did not come across the reported issue. can you raise the SR with Mcafee and collect the debug enabled MER during the  issue in place and so that the deep troubleshooting is required.

 

Regards,

Gururaj.m.d

 

twenden
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Message 5 of 6

Re: Apple Configurator 2 issues with setting up Ipad from a IMAC with ENS 11.7.5.163 installed

The only module we use is McAfee threat prevention. Currently don't have access to the system will check with help desk person as soon as I can .

twenden
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Message 6 of 6

Re: Apple Configurator 2 issues with setting up Ipad from a IMAC with ENS 11.7.5.163 installed

Also going to get them to update the macos Big Sur to the latest build so to if Apple fixed any bugs related to this. 

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