cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted

Anti-virus Engine scan errors

You have any idea about how we can fix this errors that prevent to download file? iit's a file with img extension inside a zip downloaded by Asus.

 

Error Code 14002

File does not have an extension recognised as executable object=/home/luser/Downloads/Unconfirmed 830364.crdownload, reason=NotScanned, uid=luser, programPath=chrome scanType=File

The error mentioned is an  Anti-virus Engine scan errors with the following description : Errors reported by the anti-virus engine when processing a specific file. But how can we fix? 

In Windows we don't have any problems to download and works with this file with Mcafee

 

 

1 Reply
Highlighted
Reliable Contributor
Reliable Contributor
Report Inappropriate Content
Message 2 of 2

Re: Anti-virus Engine scan errors

At that point it may have been only a partial download - so yes possible it is "unrecognised" but would have a look at 10.2.3 when it releases - there should improvement in handling these messages. 

If issue persist after that open case with support. 

You Deserve an Award
Don't forget, when your helpful posts earn a kudos or get accepted as a solution you can unlock perks and badges. Those aren't the only badges, either. How many can you collect? Click here to learn more.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community