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Anti-virus Engine scan errors

You have any idea about how we can fix this errors that prevent to download file? iit's a file with img extension inside a zip downloaded by Asus.

 

Error Code 14002

File does not have an extension recognised as executable object=/home/luser/Downloads/Unconfirmed 830364.crdownload, reason=NotScanned, uid=luser, programPath=chrome scanType=File

The error mentioned is an  Anti-virus Engine scan errors with the following description : Errors reported by the anti-virus engine when processing a specific file. But how can we fix? 

In Windows we don't have any problems to download and works with this file with Mcafee

 

 

1 Reply
Reliable Contributor Aidan
Reliable Contributor
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Message 2 of 2

Re: Anti-virus Engine scan errors

At that point it may have been only a partial download - so yes possible it is "unrecognised" but would have a look at 10.2.3 when it releases - there should improvement in handling these messages. 

If issue persist after that open case with support. 

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