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A1468282
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Message 1 of 4

Agent wakeup call fails to ePO on Linux

I have updated to new version of McAfee Agent and it shows the below errors while wakeup calls, neither does it report to ePO. Please help if im doing something wrong.

[root@LinuxTest agent]# /opt/McAfee/cma/bin/cmdagent -e
2020-06-23 11:35:17.872 (7251.7251) cmdagent.Info: Policy enforcement command initiated by cmdagent.
[root@LinuxTest agent]# /opt/McAfee/cma/bin/cmdagent -c
2020-06-23 11:35:20.765 (7253.7253) cmdagent.Error: Refresh policy command initiated by cmdagent failed, 29.
[root@LinuxTest agent]# /opt/McAfee/cma/bin/cmdagent -f
2020-06-23 11:35:23.142 (7255.7255) cmdagent.Error: Events send to epo, command initiated by cmdagent failed, 29.
[root@LinuxTest agent]# /opt/McAfee/cma/bin/cmdagent -p
2020-06-23 11:35:37.462 (7266.7266) cmdagent.Info: Properties collect and send command initiated by cmdagent.
[root@LinuxTest agent]# /opt/McAfee/cma/bin/cmdagent -i
Component: McAfee Agent
AgentMode: 1
Version: 5.6.4.249
GUID: ed1b032e-b515-11ea-1979-fc4dd42f7913
TenantId: N/A
LogLocation: /var/McAfee/agent/logs
InstallLocation: /opt/McAfee/agent
CryptoMode: 0
DataLocation: /var/McAfee/agent
EpoServerList:
EpoPortList: 
Failed to get value of EpoServerLastUsed
LastASCTime: N/A
LastPolicyUpdateTime: N/A
EpoVersion: 5.9.1

 

 

3 Replies
GURURAJ_MD
McAfee Retired
McAfee Retired
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Message 2 of 4

Re: Agent wakeup call fails to ePO on Linux

The supported agent versions  https://kc.mcafee.com/corporate/index?page=content&id=KB51573

Wait for some time once you give the command for the agent Properties collection.

What is operating system, which version was old version installed do you remove that version and or upgrade ? 

A1468282
Level 7
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Message 3 of 4

Re: Agent wakeup call fails to ePO on Linux

Hello,

Thanks for your reply. Currently I have 2 ePO's, one is production and the other for tests, this server was first tested by managing it on test ePO  and then I uninstalled that agent and installed the prod ePO managed Agent.

I am using MA 5.6.4 and the RHEL OS is 7.6 which is supported.

I'm not able to manage it to the new ePO, do you suggest I follow any steps?

 

Regards,

Akshata

gururaj
McAfee Employee
McAfee Employee
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Message 4 of 4

Re: Agent wakeup call fails to ePO on Linux

Hi Akshata,

we need to look into the agent logs for  more troubleshooting, kindly raise SR with Agent team for the same.

or can again uninstall agent and install the latest version 5.6.5 and validate, if the issue persist then raise Support case.

 

Regards,

Gururaj.m.d 

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