Active directory issue

[jmalpas]

Hi, i'm new to Macafee.

virus scan doesn't seem to work on macs boud to AD. i put a file into scan and it shows up saying zero files scaned. I use the same file on a mac that just has a standalone login and it works fine. Any help would be appreciated

[jmcleish]

Hi,

I've moved your post to the VirusScan other area for better attention.

Please can you post some more details about what OSX version you are using and what version/number of VirusScan and how it is installed/deployed?

Thanks

[jmalpas]

Hi

I downloaded ( the files relating to OS X 10.6) and installed the following, MSMAntimalware10LML and then VirusScanforMac90-HF529390. I made a stanalone account on the mac i first had issues with and it works on the standalone account but not the active directory. i then did the same on another AD mac just to eliminate the first one and i got the same result.

[rcambrid]

Hi,

Can you tell me what file you're attempting to scan? Is this an Eicar test file?

If you open the Dashboard, does it say your Mac is secure and is the On-Access Scan enabled?

Let me know,

Rod.

[jmalpas]

On access is enabled, we scan illustrator/photoshop etc zip files. The same files work on the standalone account on the mac but not the account linked to AD. It also states Your mac is secure.

Thanks

[rcambrid]

Thanks for the response.

Are you running ePO? And, if so, are you managing VirusScan for Mac with ePO? If this is the case, it's possible that your VirusScan configuration settings are being changed by ePO, not to scan inside the archives and/or compressed files.

When you log into the standalone account, the ePO policies would not take effect.

Can you check this?

Thanks,

Rod.

[jmalpas]

Hi Rod

no - not running EPO. Do you want me to install and see what happens?

Cheerts

John

[rcambrid]

Hi John,

No - no need for that...

One of our engineers may have been able to reproduce this issue in-house. I'll update this thread shortly with next steps.

Thanks,

Rod.