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10.2.3 won't update MacOS 10.13.2

yop.  the title kinda says it.

Okay, so I've got a fully updated MacBook pro. 10.13.2

I've got Endpoint Security 10.2.3 (3074) installed

it just hangs at updating the Threat protection,

we're testing this out, so, what would be good steps to collect logs, to find out what IS going on.

I've tested with the local machine firewall on and off, and cannot see any changes.

thanks.

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