Could you please let us know if there is any specific error message that you receive while initiating the scan ?? Also let us know you MAC specifications if its Apple Mac OS X 10.5 (Leopard) or higher !!
Thanks for the screenshot , Please let us know if you are interested in call back from our McAfee - MAC specialist so that we could arrange you with one and the technician can diagnose the issue and get them fixed . Please check you mail box as I have sent you with an email on the same.
Happy to help
Has your problem been resolved ?
Can you update us on what product, product version you are using ? You can find this by clicking the McaFee Internet Security on the ribbon and navigating to "About McAfee Internet Security" from there.
Hi, I have the exact same problem. I am running Mac OS X Lion and McAfee Security 1.0.0 (676). Anti-malware Version 9.0.0 (4012).
Also, when I run an Alti-malware Update the process never stops and looks like in the attached screenshot.
If you are using Lion, then you should have McAfee Security for Mac 1.1 build 1309 installed.
Any previous versions are not supported on Lion.