Could you please post your issue to the below forum as Community Help Forum is for common issues. We have dedicated forum site for each product.
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LKS this is not a solution.
There is no way for anyone to know what is a common problem. Please delete your post and let the community decide if this is a common problem and you could be more helpful as you work for the company if there is a solution to the problem. I pay for this software, it's not free.
Thank you and post something a bit more positive.