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"Scanning Stopped. No Response From Scanners" MAC/OS 10.14.6

Anyone have had the same issue with Scanning stopped on a Mac operating Mojave?

Is there a solution to this issue?

Thank you in advance.

Customs scanCustoms scanFull scanFull scan

7 Replies
LKS
McAfee Employee
McAfee Employee
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Message 2 of 8

Re: "Scanning Stopped. No Response From Scanners" MAC/OS 10.14.6

Hi JoaoValle,

Could you please post your issue to the below forum as Community Help Forum is for common issues. We have dedicated forum site for each product.

https://community.mcafee.com/t5/Mac-and-Linux-Products/bd-p/mac-and-linux.

Was my reply helpful?

If you find this post useful, please give it a Kudos! Also, please don't forget to select "Accept as a Solution" if this reply resolves your query!

Re: "Scanning Stopped. No Response From Scanners" MAC/OS 10.14.6

LKS this is not a solution. 

There is no way for anyone to know what is a common problem. Please delete your post and let the community decide if this is a common problem and you could be more helpful as you work for the company if there is a solution to the problem. I pay for this software, it's not free.

Thank you and post something a bit more positive.

Thank you.

Joao Valle

Re: "Scanning Stopped. No Response From Scanners" MAC/OS 10.14.6

Hi @JoaoValle 

Please let us know what McAfee version installed in your MAC OS also make sure McAfee updates are upto date.   

Re: "Scanning Stopped. No Response From Scanners" MAC/OS 10.14.6

Hi Sudhakar this is the version I have. the last time I checked Mcafee was updated. Screenshot 2019-11-13 at 19.56.13.png

Re: "Scanning Stopped. No Response From Scanners" MAC/OS 10.14.6

Was wondering if you ever got a response about this problem. Mine just started doing it. 

kimo77
Level 7
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Message 7 of 8

Re: "Scanning Stopped. No Response From Scanners" MAC/OS 10.14.6

I have the same problem (Scanning Stopped. No Response From Scanners) using McAfee LiveSafe version 4.10.1.0 on Mac OS version 11.2.  The scan runs fine on my MacBook Pro using the same version of McAfee LiveSafe and the same Mac OS version, but, I get this problem on my 2020 27" iMac.

I searched the support community but don't see a solution for this.  Does anyone know how to resolve this issue?

kimo77
Level 7
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Message 8 of 8

Re: "Scanning Stopped. No Response From Scanners" MAC/OS 10.14.6

My issue is resolved.  I just installed a "new version" of McAfee LiveSafe.  The version number is still 4.10.1.0 but the number in parenthesis after that is different.  I downloaded McAfee just to see if there was a new version, and when I ran the installer, it said it needed to uninstall an older version.  After the uninstall completed, the installer installed the new version, and I can run scans successfully now.

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