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joncr
Level 7
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Message 11 of 20

Re: mcafee livesafe Mac Update issue

I'm running Livesafe 4.2.0.0 (4113) on an iMac still with El Capitain (10.11.6) and my updates don't work either. 

According to the system log my AntiMalwareUpdate process fails with and EXC_GUARD exception. According to stackoverflow, Apple introduced this exception in 10.9 to capture file descriptor problems: https://stackoverflow.com/questions/32429431/exc-guard-exception, so I'd be interested if any Mac users can get this process to work.

Incidentally I also have a mac air running Sierra, but I had to de-install McAfee from that as it constantly ate 95% of the CPU and the battery. 

 

Moderator Karthik_K
Moderator
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Message 12 of 20

Re: mcafee livesafe Mac Update issue

Hi,

Kindly update McAfee twice to get the latest version.

 

Regards,

Karthik K

cr0w
Level 7
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Message 13 of 20

Re: mcafee livesafe Mac Update issue

Not only did I try updating twice like you said I tried six times. All of them failing.

Moderator Karthik_K
Moderator
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Message 14 of 20

Re: mcafee livesafe Mac Update issue

Hi,

 

We have sent you a private message, please respond to that.

 

Regards,

Karthik K

Re: mcafee livesafe Mac Update issue

So just deleted and reinstalled from logged in page on website tried to update 4 times and still recieving the message and now on the 5th time the update service has just hung!

 

I also run on PC and dont seem to be having an issue please resolve asap.

 

Regards

Paul

Moderator Karthik_K
Moderator
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Message 16 of 20

Re: mcafee livesafe Mac Update issue

Hi

Kindly help us with youur McAfee and Mac OS version details.

Regards,

Karthik K

Re: mcafee livesafe Mac Update issue

Wasting your time, I had plenty issues, and every time I chat with them they redirect me to another place, I will end buying a different antivirus, tech support really not help
Moderator Karthik_K
Moderator
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Message 18 of 20

Re: mcafee livesafe Mac Update issue

Hi,

Sorry for the inconvenience. Kindly let us know the issue that you are facing with McAfee software.

 

Regards,

Karthik K

Re: mcafee livesafe Mac Update issue

HI,

It seems the update issue is till a "feature" of your product! Is someone in product developement addressing it or are your sunsetting support for antivirus on Mac?

Moderator Karthik_K
Moderator
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Message 20 of 20

Re: mcafee livesafe Mac Update issue

Hi @royylee 

We regret the current predicament caused with McAfee software. Kindly help us with McAfee and Mac OS version details.

Regards,

Karthik K

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