My iOS Phone, version 10.0.2, just auto updated the McAffee Mobile Security with a release published this October 29th, version 18.104.22.1680. It was automatically updated because I had set up the iOS to do so. Well, I launched the app today and asked me for my credentials like if it was the first time, and after logging on… all the photos I had on the safe/vault were gone. Amazing!! What a bug!! I had all my credit and debit cards PINs in photos, right from the papers the banks gave me. I don’t remember any PIN, I had them on the safe/vault of this APP… what a nightmare!
Have you attempted to contact Technical Support in regards to your issues?
During the interim, I will ask a Tier 2.5 Tech to possibly add to the discussion.
Hi, well... I tried, but since it was weekend, I coud not.
There are not much things left to do. Unfortunately, I made a terrible mistake after this incident, I was trying to restore a 2 weeks old iPhone backup, looking for a previous state of all APP’s, including McAfee Mobile Security and perhaps restore all content from the safe/vault. I ended up with a formatted iPhone with everything installed from scratch in their last versions and no data or content inside the APPs’. So, now I am planning to go the banks and ask for new cards.