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mackie7865
Level 7

Unable to install Total Protection?

I just purchased total protection on my new (well, used) MacBook and when i go to add a device to my account it says i must be on a PC to install it, but i am, i am on my laptop. Please help ):

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exbrit
Level 21

Re: Unable to install Total Protection?

Moved to MAC Products.

Total Protection on it's own is not MAC compatible, so that would be why it's saying that.  The All Access or LiveSafe products are multi-device compatible.

Compare products here:  Antivirus Software, Virus Scan, Internet Security Protection | Home and Home Office Store | McAfee

You can get a refund  or perhaps adjust your purchaseif you wish by phoning Customer Service, see the link below:

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