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septag
Level 7

Unable to Uninstall or Instal Internet Security for Mac on Mavericks

Mac OSX 10.9.1

McAfee Internet Security for Mac

current until 16/6/145

McAfee was old version 1.6.0.0(1209)

Login to McAfee

Download upgrade          McAfee_Internet_Security_for_Mac_3.1_en_us_RTW.dmg

Start upgrade

<Message> This package will run a program to determine if the software can be installed

continue

<message> Another version of McAfee security software is installed on your Mac.

Continue through instal process & instal commences but get following message

The installation failed.

The McAfee Uninstall did not work

Ran Clean My Mac Uninstall

Same problem

Spent 2 hours on line with McAfee support including higher level Mac person

Same problem

Trashed every file named McAfee

followed procedure on theis website

http://www.cultofmac.com/90060/how-to-completely-uninstall-software-under-mac-os-x-macrx/

to remove Library files labelled McAfee

empty Trash

Restart

same problem as above. After all this the Installer still finds a McAfee file.

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1 Reply
Moderator
Moderator

Re: Unable to Uninstall or Instal Internet Security for Mac on Mavericks

Hi Wallace,

Kindly post back the Service Request Number that you received from the Representative. Let me look at the steps performed and post back with further steps if available..!

Tier 2.5 Technician
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