cancel
Showing results for 
Search instead for 
Did you mean: 
tiredinfl
Level 7

Unable to Install Live Safe on 10.11.1

I have tried four times to install and it hangs repeatedly at Phase one.  I have Time Machine turned off.  I have called technical support and they were useless.  I have already fired one security company today.  It is beginning to look like I may be firing another before the day is out.  I have to do real work and do not have time to play around with this.  Does anyone have any idea as to how to get this installed?

0 Kudos
3 Replies
catdaddy
Level 20

Re: Unable to Install Live Safe on 10.11.1

,

                 Hopefully soon some one with more expertize will address your issues. As Myself and other Mods do not utilize Mac Products, I apologize for being incapable to assist you. However I will ping an Enterprise Moderator whom is most capable of offering his assistance.

                  Being geographically located , will depend on  how soon he can respond. If you can possibly 'Direct Message' him, Ie, Richard Carpenter may be more expedient.

                       Having said this, I have pinged him to assist you at his earliest assistance.

                       To further assist you please see:

Wishing you all the very Best,

CD/Catdaddy

Volunteer Community Moderator

(Consumer Products)

Cliff
McAfee Volunteer
0 Kudos
Artfulbodger
Level 13

Re: Unable to Install Live Safe on 10.11.1

Hi

Sorry for the delay, I just wanted to check that the package from McAfee did or did not install before I made contact.

I have built a Clean OSX 10.11.1 machine from the AppStore recovery and have successfully installed LiveSafe. I used the McAfee-MacInstaller-3.3dmg file from the My Account download page.

Phase 1 is the Software Compatibility Checking phase (preinstall checking), before the installer Downloads the full install set.

Could you check the OSX logs in

/var/log/install.log - OSX installer log

/var/log/MasterInstaller.log - McAfee Installer log

around the time you launched the installer for any errors, for example the error generated prior to entering the serial number looks like:

ERROR : No Serial Number Found!

MainWindowController: ERROR : Activations failed with error 3!

and after the serial number is entered in the UI the following line is written:

Activation succeeded with serialkey XXXXXXXXXXXXXXXXXXXX

MainWindowController : SUCCESS : Manual activation successful!

Kind Regards

Richard Carpenter

Volunteer McAfee Moderator

Certified McAfee Product Specialist - ePO

catdaddy
Level 20

Re: Unable to Install Live Safe on 10.11.1

Thank you Rich

CD

Cliff
McAfee Volunteer
0 Kudos