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Sometimes LiveSafe on Mac El Capitan starts with deactivated Real-Time-Scanner

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Hello,

is this a bug?! Can somebody tell me please why this is happening...

Thanks.

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Message 7 of 15

Re: Sometimes LiveSafe on Mac El Capitan starts with deactivated Real-Time-Scanner

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Hi Jochen,

The new version of McAfee for MAC[4.1.2] has been released.The real time scan issue is fixed in the new updates. Hence reinstall McAfee and update us.    

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Message 2 of 15

Re: Sometimes LiveSafe on Mac El Capitan starts with deactivated Real-Time-Scanner

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I will contact a Tier 2.5 Technician on your behalf.

​  Could you add to the discussion please?

Cliff
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Message 3 of 15

Re: Sometimes LiveSafe on Mac El Capitan starts with deactivated Real-Time-Scanner

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Hi Jochen,

Sorry for the inconvenience caused. McAfee is working on this issue. We will update once we got the fix handy.

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Re: Sometimes LiveSafe on Mac El Capitan starts with deactivated Real-Time-Scanner

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Hey,

Ok...this sounds good for me.. thanks

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Message 5 of 15

Re: Sometimes LiveSafe on Mac El Capitan starts with deactivated Real-Time-Scanner

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Hi Jochen,

The fix has been released for this issue. Please proceed with re-installation of McAfee and check whether[4.1.2] version is installed.

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Re: Sometimes LiveSafe on Mac El Capitan starts with deactivated Real-Time-Scanner

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I don't want to reinstall again...

Can I wait for an update?! Will there be one soon?!

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Message 7 of 15

Re: Sometimes LiveSafe on Mac El Capitan starts with deactivated Real-Time-Scanner

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Hi Jochen,

The new version of McAfee for MAC[4.1.2] has been released.The real time scan issue is fixed in the new updates. Hence reinstall McAfee and update us.    

View solution in original post

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Re: Sometimes LiveSafe on Mac El Capitan starts with deactivated Real-Time-Scanner

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So the update functionality won't fix this problem?!

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Message 9 of 15

Re: Sometimes LiveSafe on Mac El Capitan starts with deactivated Real-Time-Scanner

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Hi Jochen,

It is mandatory that the fresh install is required to receive this version.

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Re: Sometimes LiveSafe on Mac El Capitan starts with deactivated Real-Time-Scanner

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Oh I see

I would appreciate, that such new versions would come in the future via Auto-Update to the Mac

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