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Real Time Scanner won't switch on - any updates on a fix?

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I have had the problem which has been mentioned on this forum several times for nearly two weeks. Can anyone update us as to whether this is likely to be fixed any time soon?

Thank you.

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Re: Real Time Scanner won't switch on - any updates on a fix?

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When I switched on my computer today and loaded the LiveSafe console, I got the green tick with secure written underneath it. This suggests to me that the Real Time Scanner issue has been fixed.

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Re: Real Time Scanner won't switch on - any updates on a fix?

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​  Could you assist this customer please?

Cliff
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Message 3 of 7

Re: Real Time Scanner won't switch on - any updates on a fix?

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Hi Spike,

Sorry for the inconvenience caused. McAfee is working on this issue. We will update once we got the fix handy.

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Re: Real Time Scanner won't switch on - any updates on a fix?

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Thank you for the update. Do they have any idea as to when a fix might be imminent?

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Message 5 of 7

Re: Real Time Scanner won't switch on - any updates on a fix?

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Hi Spike,

The fix has been released for this issue. Please proceed with re-installation of McAfee and check whether[4.1.2] version is installed.

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Message 6 of 7

Re: Real Time Scanner won't switch on - any updates on a fix?

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Hi Spike,

Kindly check from your end whether Real time scan is on and working fine. Try restart your machine and check for the same and update us.

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Re: Real Time Scanner won't switch on - any updates on a fix?

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When I switched on my computer today and loaded the LiveSafe console, I got the green tick with secure written underneath it. This suggests to me that the Real Time Scanner issue has been fixed.

View solution in original post

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