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wiredawg4917
wiredawg4917
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Message 11 of 29
‎02-08-2015 05:40 PM

Re: McAfee Master installer McAfee Internet secuirty

so that didn't work same issues as before

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Artfulbodger
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Message 12 of 29
‎02-07-2015 11:29 PM

Re: McAfee Master installer McAfee Internet secuirty

wiredawg4917 

Hi, it looks like your using Yosemite? could you confirm which build of OSX you are using please, I have heard of some issues with the gatekeeper on 10.10.


Regards

Rich

Volunteer Moderator

Certified McAfee Product Specialist - ePO 




catdaddy
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Message 13 of 29
‎02-08-2015 02:15 AM

Re: McAfee Master installer McAfee Internet secuirty

Thanks Rich

Cliff
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wiredawg4917
wiredawg4917
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Message 14 of 29
‎02-08-2015 06:56 AM

Re: McAfee Master installer McAfee Internet secuirty

10.10.2

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Artfulbodger
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Message 15 of 29
‎02-08-2015 01:44 PM

Re: McAfee Master installer McAfee Internet secuirty

Hi

This might sound like a daft question, I've not used this suite on OSX, but does the McAfee Master Installer use the OSX Installer, which can be skinned or is it a custom installer?

Could you take a look in /var/log/install.log This is the Log file written to by the OSX installer and can be used to track down installer errors or warnings.

The Master Installer 'might' log to /Library/McAfee

You can also check if the package has installed using and elevated terminal session.

sudo -su root

<enter your password>

pkgutil -pkgs

Regards

Rich

Volunteer Moderator

Certified McAfee Product Specialist - ePO

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wiredawg4917
wiredawg4917
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Message 16 of 29
‎02-08-2015 05:55 PM

Re: McAfee Master installer McAfee Internet secuirty

i think the master installer is its own installer routine i found the log below is the output i notice i clearly states activation failed 401 error code. as for the code i could not get it to work kept telling this: 

bash-3.2# pkgutil -pkgs

pkgutil: invalid option -- p

2015-02-08.19:38:41 : MainWindowController : Running : VirusScanGroupCheck Successful

2015-02-08.19:38:41 : MainWindowController : Running : DowngradeCheck

2015-02-08.19:38:41 : MainWindowController : Running : DowngradeCheck Successful

2015-02-08.19:38:41 : MainWindowController : Running : VirusScanGroupCheck

2015-02-08.19:38:41 : MainWindowController : Running : VirusScanGroupCheck Successful

2015-02-08.19:38:41 : MainWindowController : Running : chrome_or_safari_or_firefox

2015-02-08.19:38:41 : MainWindowController : Running : chrome_or_safari_or_firefox Successful

2015-02-08.19:38:41 : MainWindowController : SUCCESS : System Supported ! Proceed to Installation !

2015-02-08.19:38:41 : MainWindowController : Successfully copy boostdylib at /usr/local/McAfee/fmb/lib

2015-02-08.19:38:41 : MainWindowController: ERROR : Activation failed with error code 401!

2015-02-08.19:38:45 : MainWindowController: ERROR : Activation failed with error code 401!

2015-02-08.19:38:49 : PakageInstallationController : Clear cache Successful !

2015-02-08.19:38:52 : PakageInstallationController : Clear cache Successful !

2015-02-08.19:38:52 : PakageInstallationController : Clear cache Successful !

2015-02-08.19:39:26 : TestConfig

2015-02-08.19:39:26 : MainWindowController : Running : PerformSysCheckForMasterInstaller

2015-02-08.19:39:26 : MainWindowController : Running : PerformSysCheckForMasterInstaller Successful

2015-02-08.19:39:26 : MainWindowController : Running : InstallationCheckAppProtection

2015-02-08.19:39:26 : MainWindowController : Running : InstallationCheckAppProtection Successful

2015-02-08.19:39:26 : MainWindowController : Running : CheckMSMScript

2015-02-08.19:39:26 : MainWindowController : Running : CheckMSMScript Successful

2015-02-08.19:39:26 : MainWindowController : Running : VirusScanCheck

2015-02-08.19:39:26 : MainWindowController : Running : VirusScanCheck Successful

2015-02-08.19:39:26 : MainWindowController : Running : VirusScanGroupCheck

2015-02-08.19:39:26 : MainWindowController : Running : VirusScanGroupCheck Successful

2015-02-08.19:39:26 : MainWindowController : Running : DowngradeCheck

2015-02-08.19:39:26 : MainWindowController : Running : DowngradeCheck Successful

2015-02-08.19:39:26 : MainWindowController : Running : VirusScanGroupCheck

2015-02-08.19:39:26 : MainWindowController : Running : VirusScanGroupCheck Successful

2015-02-08.19:39:26 : MainWindowController : Running : chrome_or_safari_or_firefox

2015-02-08.19:39:26 : MainWindowController : Running : chrome_or_safari_or_firefox Successful

2015-02-08.19:39:26 : MainWindowController : SUCCESS : System Supported ! Proceed to Installation !

2015-02-08.19:39:26 : MainWindowController : Successfully copy boostdylib at /usr/local/McAfee/fmb/lib

2015-02-08.19:39:27 : MainWindowController: ERROR : Activation failed with error code 401!

2015-02-08.19:39:30 : MainWindowController: ERROR : Activation failed with error code 401!

2015-02-08.19:39:33 : PakageInstallationController : Clear cache Successful !

2015-02-08.19:39:36 : PakageInstallationController : Clear cache Successful !

2015-02-08.19:39:36 : PakageInstallationController : Clear cache Successful !

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Peacekeeper
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Message 17 of 29
‎02-09-2015 12:10 AM

Re: McAfee Master installer McAfee Internet secuirty

What version of the installer is it you need 3.3

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wiredawg4917
wiredawg4917
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Message 18 of 29
‎02-09-2015 04:08 AM

Re: McAfee Master installer McAfee Internet security

its running 3.3 yes

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Artfulbodger
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Message 19 of 29
‎02-09-2015 01:14 AM

Re: McAfee Master installer McAfee Internet secuirty

Hi,

My error in the pkgutil command, should read:

bash-3.2# pkgutil --pkgs

Note the double hyphen.

Regards

Rich

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wiredawg4917
wiredawg4917
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Message 20 of 29
‎02-09-2015 04:10 AM

Re: McAfee Master installer McAfee Internet security

this was in the list that populated after the commnad

Mvt.McAfee.com

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