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dayvan
Level 7
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Message 11 of 17

Re: McAfee LiveSafe update failures (macOS High Sierra)

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Hi,

Any updates in this issue? Is there a way to download the correct installation package?

Moderator Karthik_K
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Message 12 of 17

Re: McAfee LiveSafe update failures (macOS High Sierra)

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Hi

Sorry for the inconvenience. We will let you know once we get the update on the issue.

Regards,

Karthik K

Re: McAfee LiveSafe update failures (macOS High Sierra)

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I have the same issue. I am a LiveSafe subscriber and have tried all the options provided including reinstalling, but the installer version I can get is always 3.3 and the downloaded application version is 3.8.1.2. It is no way for me to get either 3.9 or 4.1 unfortunately.

It is critical to us the users, that on the Update page you recommend us to keep everything updated so that we can survive the latest threats. But we can't update at all. Please address this issue asap.

Moderator Karthik_K
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Message 14 of 17

Re: McAfee LiveSafe update failures (macOS High Sierra)

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Once you have logged into McAfee account please follow this way to download McAfee.

Please keep the mouse pointer over My account at top right.

There you can get a drop down, choose subscriptions

Click on Add device button next to your subscription.

Choose download this Mac 

Read and agree the licence agreement 

Download and install McAfee

If you still facing the same issue, please contact our support

 

Regards,

Karthik K

 

Re: McAfee LiveSafe update failures (macOS High Sierra)

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Hi,

I updated my Macbook to mac os high sierra today and before that I uninstalled my McAfee LiveSafe and re-installed it after the update. Firstly the real live scan did not work, it said turn it on. Secondly, the update button doesn't work properly even though I read here that it probably has fixed as they released the new version 4.1.2. It says on the front page that you care secured and everything is green, however on top of the Macbook when I click McAfee icon it says "Mac is in danger". What is the problem with this?

Moderator Karthik_K
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Message 16 of 17

Re: McAfee LiveSafe update failures (macOS High Sierra)

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Please try McAfee update twice or re-install McAfee to get the latest version 4.13 and let us know the status

 

Regards,

Karthik K

Moderator Karthik_K
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Message 17 of 17

Re: McAfee LiveSafe update failures (macOS High Sierra)

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The thread is locked as it is an old one.