cancel
Showing results for 
Search instead for 
Did you mean: 
dayvan
Level 7
Report Inappropriate Content
Message 11 of 17

Re: McAfee LiveSafe update failures (macOS High Sierra)

Jump to solution

Hi,

Any updates in this issue? Is there a way to download the correct installation package?

Moderator Karthik_K
Moderator
Report Inappropriate Content
Message 12 of 17

Re: McAfee LiveSafe update failures (macOS High Sierra)

Jump to solution

Hi

Sorry for the inconvenience. We will let you know once we get the update on the issue.

Regards,

Karthik K

Re: McAfee LiveSafe update failures (macOS High Sierra)

Jump to solution

I have the same issue. I am a LiveSafe subscriber and have tried all the options provided including reinstalling, but the installer version I can get is always 3.3 and the downloaded application version is 3.8.1.2. It is no way for me to get either 3.9 or 4.1 unfortunately.

It is critical to us the users, that on the Update page you recommend us to keep everything updated so that we can survive the latest threats. But we can't update at all. Please address this issue asap.

Moderator Karthik_K
Moderator
Report Inappropriate Content
Message 14 of 17

Re: McAfee LiveSafe update failures (macOS High Sierra)

Jump to solution

Once you have logged into McAfee account please follow this way to download McAfee.

Please keep the mouse pointer over My account at top right.

There you can get a drop down, choose subscriptions

Click on Add device button next to your subscription.

Choose download this Mac 

Read and agree the licence agreement 

Download and install McAfee

If you still facing the same issue, please contact our support

 

Regards,

Karthik K

 

Re: McAfee LiveSafe update failures (macOS High Sierra)

Jump to solution

Hi,

I updated my Macbook to mac os high sierra today and before that I uninstalled my McAfee LiveSafe and re-installed it after the update. Firstly the real live scan did not work, it said turn it on. Secondly, the update button doesn't work properly even though I read here that it probably has fixed as they released the new version 4.1.2. It says on the front page that you care secured and everything is green, however on top of the Macbook when I click McAfee icon it says "Mac is in danger". What is the problem with this?

Highlighted
Moderator Karthik_K
Moderator
Report Inappropriate Content
Message 16 of 17

Re: McAfee LiveSafe update failures (macOS High Sierra)

Jump to solution

 

Please try McAfee update twice or re-install McAfee to get the latest version 4.13 and let us know the status

 

Regards,

Karthik K

Moderator Karthik_K
Moderator
Report Inappropriate Content
Message 17 of 17

Re: McAfee LiveSafe update failures (macOS High Sierra)

Jump to solution

The thread is locked as it is an old one.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community