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dayvan
Level 7
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Message 1 of 17

McAfee LiveSafe update failures (macOS High Sierra)

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Hi,

I installed McAfee LiveSafe on my mac for the first time after performing the update to High Sierra.

I cannot perform updates - every attempt so far has failed (error message: "Error while installing updates!"). I have tried all suggested fixes from this thread (including uninstalling and reinstalling several times) without success.

I also noticed that the version I have (v. 3.8.1.2 (3397)) is still displaying McAfee's old shield logo (see screenshot), unlike what I have seen in the thread mentioned earlier. Is there a way to download an updated version? I can only download "McAfee-MacInstaller-3.3" from my account page.

Thanks for your help!

1 Solution

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Moderator Karthik_K
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Message 16 of 17

Re: McAfee LiveSafe update failures (macOS High Sierra)

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Please try McAfee update twice or re-install McAfee to get the latest version 4.13 and let us know the status

 

Regards,

Karthik K

16 Replies
Reliable Contributor Peacekeeper
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Message 2 of 17

Re: McAfee LiveSafe update failures (macOS High Sierra)

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  any thoughts

Re: McAfee LiveSafe update failures (macOS High Sierra)

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Hi,

We have a bug open for this issue and unfortunately there is no definitive workaround for this problem. I had given a steps has temporary workaround to see whether it works

Regards

Ganesh Raju R

Re: McAfee LiveSafe update failures (macOS High Sierra)

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Hi Clement,

The issue is already known . You may try performing below step and see if it helps

1.    Clear cache and cookies from safari (It will NOT remove browsing history or saved passwords in Safari)

  • Open Safari
  • Click on "Safari" from Menu bar and choose "Preferences"
  • Click on "Privacy" tab
  • Click on the button "Remove All Website Data"
  • Click on the button "Remove now" or "Remove all"

2.    Change McAfee Firewall type to Home or work

  • Open McAfee Preferences by click on "McAfee" icon on Menu bar
  • Click on "Firewall "tab
  • Choose type from "Public" to "Home or Work"

Regards

Ganesh Raju R

dayvan
Level 7
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Message 5 of 17

Re: McAfee LiveSafe update failures (macOS High Sierra)

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Hi Ganesh,

Thanks for your reply! Unfortunately, I have already tried these steps and the issue remains.

Cheers

Moderator Karthik_K
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Message 6 of 17

Re: McAfee LiveSafe update failures (macOS High Sierra)

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Hi

I just realized that McAfee 3.8 is not compatible with Mac OS High Sierra. The supported versions of McAfee for High Sierra is 3.9 or 4.1. See the article TS102733

For some reason the re-installation is not bringing the latest version. We would like to investigate this and will be contacting you by Private Message. Please reply to proceed further.

Re: McAfee LiveSafe update failures (macOS High Sierra)

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I have this same issue.  As you said, supposedly 4.1 is supposed to work for High Sierra.  But i cant find a place to download 4.1 anywhere.

Moderator Karthik_K
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Message 8 of 17

Re: McAfee LiveSafe update failures (macOS High Sierra)

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Hi ,

Sorry for the inconvenience. We will let you know once we get the update on the issue.

Regards,

Karthik K

Re: McAfee LiveSafe update failures (macOS High Sierra)

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Hi Karthik,

are there any updates on this issue?

Thanks.

dayvan
Level 7
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Message 10 of 17

Re: McAfee LiveSafe update failures (macOS High Sierra)

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Hi

Thanks for clarifying. I guess I need to find a way to download v. 4.1 then. Any hints?

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