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faegy
Level 7
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Message 1 of 15

McAfee Internet Security for Mac errors while installing update on macOS High Sierra

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McAfee Internet Security for Mac's automatic and manual updates throws an error popup stating that an error occurred while installing updates.

Capture d’écran 2017-11-26 à 20.56.25.pngMcAfee Internet Security for Mac

Version 3.9.0.0 (3859)

Language: fr-fr

Antimalware

Version 4.0.0 (100)

Files created 12/10/2017

Application protection

Version 3.9.0 (333)

MacBook Pro

OS macOS High Sierra

Version 10.13.1

More information:

  • I do not use a VPN, I do have administrator privileges, I do own a valid license.
  • Reinstalling the software did not fix the issue.
  • Trying from another WiFi did not fix the issue.
  • Trying from another account did not fix the issue.
  • Deactivating FileVault did not fix the issue.
1 Solution

Accepted Solutions
faegy
Level 7
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Message 3 of 15

Re: McAfee Internet Security for Mac errors while installing update on macOS High Sierra

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Fixed it by removing it once more and reinstalling it... Hope McAfee Total Protection will enhance McAfee's reputation.

14 Replies
Reliable Contributor Peacekeeper
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Message 2 of 15

Re: McAfee Internet Security for Mac errors while installing update on macOS High Sierra

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Moved to MAC products

Can 1 of you assist this users please

faegy
Level 7
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Message 3 of 15

Re: McAfee Internet Security for Mac errors while installing update on macOS High Sierra

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Fixed it by removing it once more and reinstalling it... Hope McAfee Total Protection will enhance McAfee's reputation.

Reliable Contributor Peacekeeper
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Message 4 of 15

Re: McAfee Internet Security for Mac errors while installing update on macOS High Sierra

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Good to see thanks for the update

pjskuce
Level 7
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Message 5 of 15

Re: McAfee Internet Security for Mac errors while installing update on macOS High Sierra

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I have the same problem. the MacAfee support team deleted and reinstalled the software a few weeks ago. That solved the problem for a while. now I have the same error. Do I really have to deinstall and reinstall every few weeks?

Version 4.1.2.0 (4001)

DAT version 8761

DAT creation date 31/12/17

MacOS 10.13.3

Moderator Karthik_K
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Message 6 of 15

Re: McAfee Internet Security for Mac errors while installing update on macOS High Sierra

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Sorry for the inconvenience. Now we got a new version released 4.1.3. Please try update McAfee twice to get the issue fixed and update the status.

 

Regards,

Karthik K

Re: McAfee Internet Security for Mac errors while installing update on macOS High Sierra

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I tried to reinstall three times and I still get the "Error while installing updates!" message! What do I do now!

Re: McAfee Internet Security for Mac errors while installing update on macOS High Sierra

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How do I get the new version? When I download the product from McAfee, I get an older 3.9 version.
Moderator Karthik_K
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Message 9 of 15

Re: McAfee Internet Security for Mac errors while installing update on macOS High Sierra

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Hi,

I sent you a PM, please reply to that.

 

Regards,

Karthik K

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Re: McAfee Internet Security for Mac errors while installing update on macOS High Sierra

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Karthikk3,

Is it still the case we need to reinstall your BT Virus Protect software to get it to the latest version?