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Latest LiveSafe opens safari extensions on bootup

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I did a clean install of High Sierra so out went my older version of LiveSafe which worked quietly in the background....

Ive downloaded LiveSafe from the mcafee website and it has downloaded the latest version. I don’t want the site advisor so have disabled it but every time I turn on my mac it opens safari and safari preferences and wants me to enable the siteadvisor extension. This is really annoying and having had two techs operate my computer remotely have not been able to stop this.

Has anybody else found this? Is there a way to stop this?

1 Solution

Accepted Solutions

Re: Latest LiveSafe opens safari extensions on bootup

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Solved:

on finder click go to folder and enter /usr/local/mcafee and then open the webadvisor folder then click on the uninstall

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Re: Latest LiveSafe opens safari extensions on bootup

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Solved:

on finder click go to folder and enter /usr/local/mcafee and then open the webadvisor folder then click on the uninstall

Moderator Karthik_K
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Message 3 of 13

Re: Latest LiveSafe opens safari extensions on bootup

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Hi,

This solution is applicable for McAfee 3.x version but not for 4.x version.

If its 4.x version, try the steps below:

SiteAdvisor is an integrated part of Internet Security for Mac. Consequently, site Advisor will not be removed unaccompanied. But it can be disabled from its feature.

To uninstall SiteAdvisor, you must also uninstall Internet Security for Mac. For instructions, see TS101226

Please try these steps to stop SiteAdvisor pop-up and let us know the issue status.

  1. Click the McAfee menulet in the menu bar (at the top of the screen near the clock) and select McAfee LiveSafe - Internet Security Console.
  2. Click on Gear icon (settings) on top right of McAfee console and click on McAfee® SiteAdvisor
  3. Click the lock and type your administrator password if prompted.
  4. Disable SiteAdvisor®
  5. Open Safari
  6. Click on Safari on menubar and choose preferences
  7. Click on Extensions tab
  8. Enable McAfee SiteAdvisor extension

It will stop the prompt to enable SiteAdvisor on Safari, concomitantly SiteAdvisor has no functionality on safari.

 

Regards,

Karthik K

Moderator Karthik_K
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Message 4 of 13

Re: Latest LiveSafe opens safari extensions on bootup

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Hi ​,

Kindly let me know the version of McAfee.

Regards,

Karthik K

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Re: Latest LiveSafe opens safari extensions on bootup

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I have the same issue - the Safari extension page opens when I switch on the computer. However I don't have any way of preventing this pop-up. Can someone please tell me how I can stop this pop-up?

I have LiveSafe 4.1.1.0.

Re: Latest LiveSafe opens safari extensions on bootup

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Hi spike,

see the resolution above above let us know if this works.

Re: Latest LiveSafe opens safari extensions on bootup

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I have done as recommended but I can't see anything there by the name of WebAdvisor.

I should add that Site Advisor is not listed in my Applications folder as an installed programme but the LiveSafe console says that Site Advisor is switched on.

Moderator Karthik_K
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Message 8 of 13

Re: Latest LiveSafe opens safari extensions on bootup

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Hi

Sorry for the inconvenience. On McAfee version 4.1.1, SiteAdvisor is an integrated part of Internet Security for Mac. To uninstall SiteAdvisor you must also uninstall Internet Security for Mac. TS100162

Regards,

Karthik K

Re: Latest LiveSafe opens safari extensions on bootup

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Thank you for the reply.

Now that 4.1.2 has been released, will this pop-up appear upon start-up or does the new version stop this pop-up from loading?

Moderator GaneshR
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Message 10 of 13

Re: Latest LiveSafe opens safari extensions on bootup

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Hi Spike,

Since the new version has been released and site advisor is an integrated part of Internet Security for McAfee, we need to reinstall McAfee once for these issue to be fixed.

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