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w2m3
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Message 1 of 14

Internet Security for Mac fails to update

Hi,

I just installed Internet Security on my MacBook that is running 10.13.1 (High Sierra). The installer was named 3.3 and the installed version of the product (via the console) is 3.9.0.0 (3859). I made sure my Mac firewall was disabled and cleared application history in Safari. However, all manual attempts to update the DAT files fail (even after a reinstall and reboot).

Is there a compatibility problem with High Sierra?

Thanks.

13 Replies
Reliable Contributor catdaddy
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Message 2 of 14

Re: Internet Security for Mac fails to update

I will contact one of our Tier 2.5 Technicians on your behalf to assist you. Hopefully we will hear from him in short order.

​  Could you kindly add to the discussion?

Cliff
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Moderator Karthik_K
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Message 3 of 14

Re: Internet Security for Mac fails to update

Hi

Sorry for the inconvenience caused. we will let you know once we get the update. The issue still under investigation.

Reliable Contributor catdaddy
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Message 4 of 14

Re: Internet Security for Mac fails to update

Thank you Karthikk3 

Cliff
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Whoopi
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Message 5 of 14

Re: Internet Security for Mac fails to update

I have same issue with Total Protection. Update does not work. I have reinstalled TotalProtection but update does still not work. I have newest Sierra on MacBook. Cleaning of Safari Cache does not help. This update is now working since mid December 2017 not anymore. 

Re: Internet Security for Mac fails to update

Having the same issue.  Constant LiveSafe update failures.  Tried reinsalling the software.  Now it has a 9/16/17 DAT creation date and will not update.  Seems to fail at Checking DAT file.  Running Mac OS 10.13.2.  I did have a December DAT file before re-installing.  So going backwards at this point.  

Is there a compatibility problem with LiveSafe and High Sierra?

 

2018-01-25_14-26-08.png2018-01-25_14-26-26.png2018-01-25_14-30-02.png

Reliable Contributor Peacekeeper
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Message 7 of 14

Re: Internet Security for Mac fails to update

@ganeshrajur

@karthikk3

can 1 of you assist here please

Re: Internet Security for Mac fails to update

I am having this same problem on MacBook Pro Mac OS 10.13.3. I tried uninstalling and reinstalling Internet Security for Mac last night and still have this problem. Kind of a useless product if it can not update malware signatures 😕 Please keep the forum updated! thanks

Re: Internet Security for Mac fails to update

I am having the same problem. We just installed a Total Protection on two Macs running Sierra or High Sieirra and the Update does'n't work. I did successfully did the intial SCAN but if I click the SW update ( per the message that says my - just purchased- download isn't up to date) both Macs get error messages. Any answers to this issue?

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Re: Internet Security for Mac fails to update

Auto- update is now working for me, and I did nothing different than before. Maybe there was a problem with McAfee servers? Is it working for anybody else?

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