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MarkS1
Level 7
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Message 1 of 5

Error 'mcafee unknown error received from scanners'

The above issue has been reported (and fixed) many times - but the solution is not public 

Please help me too

Thanks

4 Replies
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Moderator Karthik_K
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Message 2 of 5

Re: Error 'mcafee unknown error received from scanners'

Hi @MarkS1 

Kindly let us know the status of the issue. May we know your McAfee and macOS version, if you are still facing this issue

Regards,
Karthik K

Re: Error 'mcafee unknown error received from scanners'

I get "Unknown Error Received From Scanneer: on an iMac that uses McAfee LiveSafe personal license in iMac Mojave.

How to fix this?

Thank you.

Moderator Karthik_K
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Message 4 of 5

Re: Error 'mcafee unknown error received from scanners'

Hi @dagflorida 

Please let us know the below details:

1. macOS version of your machine
2. Installed McAfee version
3. Does error occur when scanning a particular location every time or while initiating the scan?

Regards,
Karthik K

Re: Error 'mcafee unknown error received from scanners'

Hello Karthik.

1. macOS version of  my machine  : Mac OS Mojave 10.14.5

2. Installed McAfee version:  4.5.5.0 (212)

Anti-Malware version 4.5.5 (100)

Engine Version 6000.8403

Dat version: 9316.0000

Dat creation 7/12/19


3. Does error occur when scanning a particular location every time or while initiating the scan?

The error occurs after initiating a full scan:  Full scan > Start > "unknown error received from scanners".

Thank you.