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amw
Level 7
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Message 1 of 8

Cannot print to wireless printer

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Hello!

If anyone can tell me how to bypass McAfee security to print to my wireless printer, I would appreciate it!

I know that my wireless printer is connected to my Linksys network because I can print when I turn McAfee off.  I'm sure that I need to change something in the firewall settings, but just not sure how to do that.

Here is more information about my system:

- Operating System: Mac OSX 10.9.4

- McAfee Version 3.1.0.0 (Anti-malware: version 2.1.0)

- Epson WF3540 Wireless Printer (version 9.4)

Thank you ahead of time for any assistance!

1 Solution

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yflyer
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Message 4 of 8

Re: Cannot print to wireless printer

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I just had the same problem pop up a day or so ago.

I couldn't send documents from my Mac to the wireless printer. I got a message that

maybe it was an old printer, etc. in any case deleted it and when i went to add a printer

nothing showed up except blank box.


So, I re-setup the printer and it said "connected", downloaded

the right drivers, went to system preferences, tried to add a printer,

same thing-so figured McAfee is doing something to block it.

Checked McAfee Virus Protector Plus preferences -home and work on.

Noticed a "reset firewall" and did that. Now saw home & work &  "ethernet 1 connected"

and an IP address.

Went back tp system preferences-printer/scanner-, chose + (add printer) and a Canon 4800

appeared in a box below-selected that-it installed and i can now print and scan wirelessly.

7 Replies
Reliable Contributor exbrit
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Message 2 of 8

Re: Cannot print to wireless printer

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Moved this to Consumer > MAC Products for better attention.

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Moderator selvan
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Message 3 of 8

Re: Cannot print to wireless printer

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Hi

We might need to Add the IP of Wireless Printer to McAfee Firewall's Safe list. Open Preferences in McAfee GUI and Select Firewall -> Add the IP of Printer and check to see if you are able to print Wirelessly.

yflyer
Level 7
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Message 4 of 8

Re: Cannot print to wireless printer

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I just had the same problem pop up a day or so ago.

I couldn't send documents from my Mac to the wireless printer. I got a message that

maybe it was an old printer, etc. in any case deleted it and when i went to add a printer

nothing showed up except blank box.


So, I re-setup the printer and it said "connected", downloaded

the right drivers, went to system preferences, tried to add a printer,

same thing-so figured McAfee is doing something to block it.

Checked McAfee Virus Protector Plus preferences -home and work on.

Noticed a "reset firewall" and did that. Now saw home & work &  "ethernet 1 connected"

and an IP address.

Went back tp system preferences-printer/scanner-, chose + (add printer) and a Canon 4800

appeared in a box below-selected that-it installed and i can now print and scan wirelessly.

Highlighted

Re: Cannot print to wireless printer

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I recently installed McAfee that is within the last 2 or three weeks. I have in the last few days been unable to access my wireless printer which is not seeing me although previously over many years it had. My wife who runs a Mac Air laptop is still able to print . We are both on our home wifi network.

I have called Canon who did a thorough check and could not find a problem in the configuration of the printer. The printer is a Pixma MG6220. I have also been in touch with my ISP who say the router is OK.

I called McAfee and in a brief conversation was told it was a systemic problem and I should get in touch with HP who I purchased the PC from nearly four years ago.(not very happy with that reply which seemed abrupt and unlikely)I don't believe that is the the answer and I am about to uninstall McAfee as it seems intuitively to be the problem of my not being able to use my printer .Before I do that I would like to know whether there is any other option. So over to you community.

Moderator Karthik_K
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Message 6 of 8

Re: Cannot print to wireless printer

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@Gothamite

In this scenario, we have 2 options 

1. Change the network to Home or Work.

2. Create a custom firewall rule to allow printer

Please try this link to change the network type to "Home or Work" https://service.mcafee.com/webcenter/portal/cp/home/articleview?locale=en-US&articleId=TS102251

if it does not work, need to create a firewall rule to allow printers. Kindly let us know your McAfee and Mac version information.

Regards,

Karthik K

 

yflyer
Level 7
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Message 7 of 8

Re: Cannot print to wireless printer

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See "Lew Austin" reply. Hope it helps.

Reliable Contributor exbrit
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Message 8 of 8

Re: Cannot print to wireless printer

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yflyer wrote:



See "Lew Austin" reply. Hope it helps.




Only you (and the Moderators) can see a poster's actual name.

So this is answered, thanks.

As this is such an old thread I will lock it shortly.