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gus555
Level 7

Cannot install LiveSafe on OS X 10.10.2

Receive the following error message when attempting to install LiveSafe on Yosemite 10.10.2: "Your internet connection is unavailable...or there is a problem with the McAfee server". My internet connection is working just fine. I have contacted McAfee tech support three (3) times since 2/7 and each time I was told there is a problem with the McAfee server. I really can't believe that McAfee would let a server issue persist that long, and I don't see that being discussed here. What is really going on?  Best SR # to look at is 1674505211.

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16 Replies
exbrit
Level 21

Re: Cannot install LiveSafe on OS X 10.10.2

I will ping a tech here, meanwhile can you post your support session ID #'s please?

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gus555
Level 7

Re: Cannot install LiveSafe on OS X 10.10.2

I was not given any support session IDs, but the following Service Request #s apply:

1669217668   Feb 7

1671391528   Feb 10

1674505211   Feb 14

1674520217  Feb 14 (thia may be a session ID, as it was given to me by Theresa of customer service)

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Artfulbodger
Level 13

Re: Cannot install LiveSafe on OS X 10.10.2

Hi all, I'll try and build a 10.10.2 machine on Monday at work and try and reproduce. 


Regards

Rich

Volunteer Moderator

Certified McAfee Product Specialist - ePO




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Artfulbodger
Level 13

Re: Cannot install LiveSafe on OS X 10.10.2

Hi

Could you try disabling TimeMachine while you are downloading and installing LiveSafe. Tech support have seen reported issues with TimeMachine enabled, but when they have downloaded and installed with TimeMachine disabled it seems to work.

Please see this thread for a similar issue

Regards

Rich

Volunteer Moderator

Certified McAfee Product Specialist - ePO

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gus555
Level 7

Re: Cannot install LiveSafe on OS X 10.10.2

Finally able to install, with Time Machine enabled!.

However, McAfee icon now has red ! and warns that "your mac is at risk". I just ran an update but red flag still in place. Also, Firewall selection in Mcafee LiveSafe preferences says I'm not connected to a network - clearly wrong. Any ideas?

Gus

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exbrit
Level 21

Re: Cannot install LiveSafe on OS X 10.10.2

Reboot ?

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gus555
Level 7

Re: Cannot install LiveSafe on OS X 10.10.2

Yes, I've rebooted to no avail.

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exbrit
Level 21

Re: Cannot install LiveSafe on OS X 10.10.2

Then I'll leave it to Rich to answer you further.

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Artfulbodger
Level 13

Re: Cannot install LiveSafe on OS X 10.10.2

Did you try re-downloading and installing with TimeMachine Disabled?


Tech support have identified an issue installing with TimeMachine enabled as noted here


https://community.mcafee.com/message/368063#368063


Rich


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