Receive the following error message when attempting to install LiveSafe on Yosemite 10.10.2: "Your internet connection is unavailable...or there is a problem with the McAfee server". My internet connection is working just fine. I have contacted McAfee tech support three (3) times since 2/7 and each time I was told there is a problem with the McAfee server. I really can't believe that McAfee would let a server issue persist that long, and I don't see that being discussed here. What is really going on? Best SR # to look at is 1674505211.
I was not given any support session IDs, but the following Service Request #s apply:
1669217668 Feb 7
1671391528 Feb 10
1674505211 Feb 14
1674520217 Feb 14 (thia may be a session ID, as it was given to me by Theresa of customer service)
Could you try disabling TimeMachine while you are downloading and installing LiveSafe. Tech support have seen reported issues with TimeMachine enabled, but when they have downloaded and installed with TimeMachine disabled it seems to work.
Certified McAfee Product Specialist - ePO
Finally able to install, with Time Machine enabled!.
However, McAfee icon now has red ! and warns that "your mac is at risk". I just ran an update but red flag still in place. Also, Firewall selection in Mcafee LiveSafe preferences says I'm not connected to a network - clearly wrong. Any ideas?
Tech support have identified an issue installing with TimeMachine enabled as noted here