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Moderator Karthik_K
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Message 11 of 15

Re: Cannot enable firewall on MacOS

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Hi @marvinin @JPH

We sent you a private message. Kindly reply to that.

 

Regards,

Karthik K

Re: Cannot enable firewall on MacOS

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I am also having the exact same problem of not being able to turn on Firewall.

McAfee Total Protect for Mac 4.2.0.0

High Sierra 10.13.5

Help would be greatly appreciated, Thanks!

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Moderator Karthik_K
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Message 13 of 15

Re: Cannot enable firewall on MacOS

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@emichaelson

Please check the steps below and if you still have the same issue, let us know the Firewall version from McAfee About screen

  1. Mac Firewall should be disabled
  2. No third party Firewall/Antivirus app is installed, If any installed, please remove them
  3. Update McAfee and restart the computer
  4. If any security update is available from Mac OS, please install them

Regards,

Karthik K

 

JPH
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Message 14 of 15

Re: Cannot enable firewall on MacOS

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Thanks to all for comments. The solution was to completely uninstall the product and reinstall it. The firewall could then be turned on. 

JPH
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Message 15 of 15

Re: Cannot enable firewall on MacOS

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I have the same configuration and uninstalling and reinstalling the product fixed it for me.