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Level 7

All Access Macintosh can't reach update server

So, I've installed McAfee All Access on my Mac.  Running Yosemite.

It installed but every time I try to update I get an error "Update server not reachable." It shows up immediately after I click the update button.

So, I tried chatting with McAfee support. Let me just say that I have absolutely no faith in their customer support.  They are just spewing out stuff they find in a manual or something and not trying to resolve my issue.

First he said I needed to reset Safari and lose all my info - cookies, bookmarks, history, etc.  Of course, I know better.  I could have made a backup and tried it but I know that is not the answer.

So he finally said it was "Internet Fluctuation".  Come on people - really ??  Says it will interfere with large files but not with small website files.  Well, I FTP large files all the time and have never had any issues.

So I kept after him and he decided he wanted me to ping the server.  He said to ping - which I tried but no response at all.  I can ping though.

So now he says there is an issue with the McAfee server.  He says it could be down for maintenance. Really?  I've been trying for 2 weeks now and sometimes every 5 minutes for hours. It can't be down for maintenance all that time.

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2 Replies
Level 7

Re: All Access Macintosh can't reach update server

Sorry, that got sent too soon.

Anyway, to finish ---

He said there was an issue with the server.  So I asked if it will be fixed and he said it was probably just down for maintenance.

Maintenance for 2 weeks  at all different times of the day, all day?

He didn't have an answer for that so I am now frustrated and fed up with McAfee and with their customer support.

If someone has a fix for this, great; otherwise I am leaving McAfee and going somewhere else.  I hate to since I already paid them but I can't deal with this type of customer service.

Thank you in advance and sorry for the rant about their customer support but that is one big issue for me.


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Level 11

Re: All Access Macintosh can't reach update server

Could you please install all updates for mac and Go to your network settings for ethernet & renew your DHCP lease before trying?

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