So, I've installed McAfee All Access on my Mac. Running Yosemite.
It installed but every time I try to update I get an error "Update server not reachable." It shows up immediately after I click the update button.
So, I tried chatting with McAfee support. Let me just say that I have absolutely no faith in their customer support. They are just spewing out stuff they find in a manual or something and not trying to resolve my issue.
First he said I needed to reset Safari and lose all my info - cookies, bookmarks, history, etc. Of course, I know better. I could have made a backup and tried it but I know that is not the answer.
So he finally said it was "Internet Fluctuation". Come on people - really ?? Says it will interfere with large files but not with small website files. Well, I FTP large files all the time and have never had any issues.
So I kept after him and he decided he wanted me to ping the server. He said to ping www.download.mcafee.com - which I tried but no response at all. I can ping download.mcafee.com though.
So now he says there is an issue with the McAfee server. He says it could be down for maintenance. Really? I've been trying for 2 weeks now and sometimes every 5 minutes for hours. It can't be down for maintenance all that time.
Sorry, that got sent too soon.
Anyway, to finish ---
He said there was an issue with the server. So I asked if it will be fixed and he said it was probably just down for maintenance.
Maintenance for 2 weeks at all different times of the day, all day?
He didn't have an answer for that so I am now frustrated and fed up with McAfee and with their customer support.
If someone has a fix for this, great; otherwise I am leaving McAfee and going somewhere else. I hate to since I already paid them but I can't deal with this type of customer service.
Thank you in advance and sorry for the rant about their customer support but that is one big issue for me.