No trace data for recently added hosts on MVision

[User93016657]

Hello all,

Please be aware that we observed for at least 2 hosts that have been recently added (2 days ago) to MVision that we have few Detections and Alerts for them, but no trace data available under Device Search in the same timeframe. Is this behaviour normal?

Kind regards,

Gheorghe Cotos

[Sivakumar1]

Hello @User93016657 

Thank you for reaching out McAfee Enterprise Support Community.  Trace data depends upon various factors. Kindly please follow the below KBA:

How to troubleshoot Endpoint Detection and Response connection issues

https://kc.mcafee.com/corporate/index?page=content&id=KB93645

I sincerely hope this helps in troubleshooting the issue. Please go through every step mentioned in the KBA, it will help you align the required settings to see where the issue is present. Please let us all the required settings are already present.

[Pravas]

Hi @User93016657 ,

You may run a test file and check if trace works.

https://kc.mcafee.com/corporate/index?page=content&id=KB93745

Thanks