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MVISION EDR - wrong type of ePO

Durning configuration proces we are supposed to choose which type of McAfee ePO we are using. Unfortunately I choosed wrong one - MVISION ePO instead of McAfee on-premise ePO. So it means that I need to switch ePO used by MVISION EDR from MVISION ePO to or McAfee ePO on-premise.

According to  MVISION EDR installation guide: https://docs.mcafee.com/bundle/mvision-endpoint-detection-and-response-install-guide/page/GUID-4BDF8...if somebody choose wrong type of configuration, it can only be changed with the assistance of Customer Support.

Thats, why I  wrote an email to support_reply@McAfee.com but still I am waiting for answer. I called to Customer Technical support via phone but there were nobody who can help me to solve problem.  

Can you please provide me link where I can change type of ePO used by MVISION EDR or contact to person who can help me with this issue? I need to change type of used ePO as soon as it is possible. 

I hope that you will able to help me

Best regards 

1 Reply

Re: MVISION EDR - wrong type of ePO

Hi Ice Man,

 

You need reset account by back-end

I do thing support or contact your sales is a better way

 

Regards

Tony

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