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null
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Message 1 of 2

MVISION EDR client installation failure

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Greetings,

I am installing the EDR Client to an environment and on less than 1% of the machines I am getting an error ('Deployment/Update process encountered an unknown error'). At the same time  the agent gives an error for product "%%gDependency_ProductId%%" with an error code of License expired.

This is a deployment to over 10000 machines and less than a hundred of them are displaying this behaviour.

Has anyone seen this before or have any suggestions to resolve?

Thanks

1 Solution

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AdithyanT
McAfee Employee
McAfee Employee
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Re: MVISION EDR client installation failure

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Hi @null,

Thank you for your post. This may have a common factor, however the installation logs or the agent logs alone can tell us the actual reason behind the failure. I would recommend going for a Service Request with this and getting our Support investigate via Logs.

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If you find this post useful, Please give it a Kudos! Also, Please don't forget to select "Accept as a solution" if this reply resolves your query!

Thanks and regards,
Adithyan T

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1 Reply
AdithyanT
McAfee Employee
McAfee Employee
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Message 2 of 2

Re: MVISION EDR client installation failure

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Hi @null,

Thank you for your post. This may have a common factor, however the installation logs or the agent logs alone can tell us the actual reason behind the failure. I would recommend going for a Service Request with this and getting our Support investigate via Logs.

Was my reply helpful?
If you find this post useful, Please give it a Kudos! Also, Please don't forget to select "Accept as a solution" if this reply resolves your query!

Thanks and regards,
Adithyan T

View solution in original post

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