cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Cannot Install MVISION EDR, fatal error during installation

Hi Guys

 

Im having issues while deploying and manually installing MVISION EDR, i get a fatal error "0x80070643" during installation.

Please see below for the error log:

 

[4408:23EC][2020-09-03T12:58:34]i001: Burn v3.10.4.4718, Windows v10.0 (Build 17134: Service Pack 0), path: C:\Users\LESEPH~1\AppData\Local\Temp\{F8F28187-4B8E-475B-BBB0-4D44C7410C21}\.cr\MVEDRSetup_x64.exe
[4408:23EC][2020-09-03T12:58:34]i009: Command Line: '"-burn.clean.room=\\eposrv\McAfee Software\EDR\MVEDRSetup_x64.exe" -burn.filehandle.attached=840 -burn.filehandle.self=780'
[4408:23EC][2020-09-03T12:58:34]i000: Setting string variable 'WixBundleOriginalSource' to value '\\eposrv\McAfee Software\EDR\MVEDRSetup_x64.exe'
[4408:23EC][2020-09-03T12:58:34]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value '\\eposrv\McAfee Software\EDR\'
[4408:23EC][2020-09-03T12:58:34]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\LESEPH~1\AppData\Local\Temp\McAfeeLogs\MVISION_EDR_20200903125834.log'
[4408:23EC][2020-09-03T12:58:34]i000: Setting string variable 'WixBundleName' to value 'MVISION EDR Client'
[4408:23EC][2020-09-03T12:58:34]i000: Setting string variable 'WixBundleManufacturer' to value 'McAfee, LLC'
[4408:1F08][2020-09-03T12:58:34]i000: Setting numeric variable 'WixStdBALanguageId' to value 1033
[4408:1F08][2020-09-03T12:58:34]i000: Setting version variable 'WixBundleFileVersion' to value '3.2.0.567'
[4408:23EC][2020-09-03T12:58:34]i100: Detect begin, 6 packages
[4408:23EC][2020-09-03T12:58:34]i000: File search: mfeepmpkVersion, did not find path: C:\WINDOWS\system32\drivers\mfeepmpk.sys
[4408:23EC][2020-09-03T12:58:34]i052: Condition '(WixBundleAction < 4) OR (NOT mfeepmpkVersion)' evaluates to true.
[4408:23EC][2020-09-03T12:58:34]i101: Detected package: mfeepmpk, state: Present, cached: None
[4408:23EC][2020-09-03T12:58:34]i101: Detected package: vcredist_x86_sp1, state: Absent, cached: Complete
[4408:23EC][2020-09-03T12:58:34]i101: Detected package: vcredist_x64_sp1, state: Absent, cached: Complete
[4408:23EC][2020-09-03T12:58:34]i101: Detected package: vcredist_2010_x64, state: Absent, cached: Complete
[4408:23EC][2020-09-03T12:58:34]i101: Detected package: vcredist_2015_x64, state: Absent, cached: Complete
[4408:23EC][2020-09-03T12:58:34]i101: Detected package: mvedr_installer_x64, state: Absent, cached: None
[4408:23EC][2020-09-03T12:58:34]i052: Condition 'VersionNT64' evaluates to true.
[4408:23EC][2020-09-03T12:58:34]i199: Detect complete, result: 0x0
[4408:1F08][2020-09-03T13:16:23]i000: Setting numeric variable 'EulaAcceptCheckbox' to value 1
[4408:23EC][2020-09-03T13:16:23]i200: Plan begin, 6 packages, action: Install
[4408:23EC][2020-09-03T13:16:23]w321: Skipping dependency registration on package with no dependency providers: mfeepmpk
[4408:23EC][2020-09-03T13:16:23]w321: Skipping dependency registration on package with no dependency providers: vcredist_x86_sp1
[4408:23EC][2020-09-03T13:16:23]i000: Setting string variable 'WixBundleLog_vcredist_x86_sp1' to value 'C:\Users\LESEPH~1\AppData\Local\Temp\McAfeeLogs\MVISION_EDR_20200903125834_000_vcredist_x86_sp1.log'
[4408:23EC][2020-09-03T13:16:23]i052: Condition 'VersionNT64' evaluates to true.
[4408:23EC][2020-09-03T13:16:23]w321: Skipping dependency registration on package with no dependency providers: vcredist_x64_sp1
[4408:23EC][2020-09-03T13:16:23]i000: Setting string variable 'WixBundleLog_vcredist_x64_sp1' to value 'C:\Users\LESEPH~1\AppData\Local\Temp\McAfeeLogs\MVISION_EDR_20200903125834_001_vcredist_x64_sp1.log'
[4408:23EC][2020-09-03T13:16:23]i052: Condition 'VersionNT64' evaluates to true.
[4408:23EC][2020-09-03T13:16:23]w321: Skipping dependency registration on package with no dependency providers: vcredist_2010_x64
[4408:23EC][2020-09-03T13:16:23]i000: Setting string variable 'WixBundleLog_vcredist_2010_x64' to value 'C:\Users\LESEPH~1\AppData\Local\Temp\McAfeeLogs\MVISION_EDR_20200903125834_002_vcredist_2010_x64.log'
[4408:23EC][2020-09-03T13:16:23]i052: Condition 'VersionNT64' evaluates to true.
[4408:23EC][2020-09-03T13:16:23]w321: Skipping dependency registration on package with no dependency providers: vcredist_2015_x64
[4408:23EC][2020-09-03T13:16:23]i000: Setting string variable 'WixBundleLog_vcredist_2015_x64' to value 'C:\Users\LESEPH~1\AppData\Local\Temp\McAfeeLogs\MVISION_EDR_20200903125834_003_vcredist_2015_x64.log'
[4408:23EC][2020-09-03T13:16:23]i052: Condition 'VersionNT64' evaluates to true.
[4408:23EC][2020-09-03T13:16:23]i000: Setting string variable 'WixBundleRollbackLog_mvedr_installer_x64' to value 'C:\Users\LESEPH~1\AppData\Local\Temp\McAfeeLogs\MVISION_EDR_20200903125834_004_mvedr_installer_x64_rollback.log'
[4408:23EC][2020-09-03T13:16:23]i000: Setting string variable 'WixBundleLog_mvedr_installer_x64' to value 'C:\Users\LESEPH~1\AppData\Local\Temp\McAfeeLogs\MVISION_EDR_20200903125834_004_mvedr_installer_x64.log'
[4408:23EC][2020-09-03T13:16:23]i201: Planned package: mfeepmpk, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[4408:23EC][2020-09-03T13:16:23]i201: Planned package: vcredist_x86_sp1, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: No, uncache: Yes, dependency: None
[4408:23EC][2020-09-03T13:16:23]i201: Planned package: vcredist_x64_sp1, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: No, uncache: Yes, dependency: None
[4408:23EC][2020-09-03T13:16:23]i201: Planned package: vcredist_2010_x64, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: No, uncache: Yes, dependency: None
[4408:23EC][2020-09-03T13:16:23]i201: Planned package: vcredist_2015_x64, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: No, uncache: Yes, dependency: None
[4408:23EC][2020-09-03T13:16:23]i201: Planned package: mvedr_installer_x64, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[4408:23EC][2020-09-03T13:16:23]i299: Plan complete, result: 0x0
[4408:23EC][2020-09-03T13:16:23]i300: Apply begin
[4408:23EC][2020-09-03T13:16:23]i010: Launching elevated engine process.
[4408:23EC][2020-09-03T13:16:27]i011: Launched elevated engine process.
[4408:23EC][2020-09-03T13:16:27]i012: Connected to elevated engine.
[1770:32D4][2020-09-03T13:16:27]i358: Pausing automatic updates.
[1770:32D4][2020-09-03T13:16:27]i359: Paused automatic updates.
[1770:32D4][2020-09-03T13:16:27]i360: Creating a system restore point.
[1770:32D4][2020-09-03T13:16:27]i361: Created a system restore point.
[1770:32D4][2020-09-03T13:16:27]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{b88ca79b-1a3e-431a-aba9-7236a04c7dec}, options: 0x7, disable resume: No
[1770:32D4][2020-09-03T13:16:28]i000: Caching bundle from: 'C:\Users\LESEPH~1\AppData\Local\Temp\{76FFFEEA-F167-4FA8-B8D0-8EE2020BC42E}\.be\MVEDRSetup.exe' to: 'C:\ProgramData\Package Cache\{b88ca79b-1a3e-431a-aba9-7236a04c7dec}\MVEDRSetup.exe'
[1770:32D4][2020-09-03T13:16:28]i320: Registering bundle dependency provider: {b88ca79b-1a3e-431a-aba9-7236a04c7dec}, version: 3.2.0.567
[1770:32D4][2020-09-03T13:16:28]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{b88ca79b-1a3e-431a-aba9-7236a04c7dec}, resume: Active, restart initiated: No, disable resume: No
[1770:3248][2020-09-03T13:16:28]i304: Verified existing payload: vcredist_x86_sp1 at path: C:\ProgramData\Package Cache\A2889D057D63DA00F2F8AB9C4ED1E127BDF5DB68\vcredist_x86.exe.
[1770:3248][2020-09-03T13:16:28]i304: Verified existing payload: vcredist_x64_sp1 at path: C:\ProgramData\Package Cache\C990B86C2F8064C53F1DE8C0BFFE2D1C463AAA88\vcredist_x64.exe.
[1770:3248][2020-09-03T13:16:28]i304: Verified existing payload: vcredist_2010_x64 at path: C:\ProgramData\Package Cache\027D0C2749EC5EB21B031F46AEE14C905206F482\vcredist_2010_x64.exe.
[1770:3248][2020-09-03T13:16:28]i304: Verified existing payload: vcredist_2015_x64 at path: C:\ProgramData\Package Cache\3155CB0F146B927FCC30647C1A904CD162548C8C\vcredist_2015_x64.exe.
[1770:3248][2020-09-03T13:16:28]e000: Error 0x80070002: Failed to find payload: mvedr_installer_x64 in working path: C:\Users\LESEPH~1\AppData\Local\Temp\{76FFFEEA-F167-4FA8-B8D0-8EE2020BC42E}\mvedr_installer_x64 and unverified path: C:\ProgramData\Package Cache\.unverified\mvedr_installer_x64
[1770:3248][2020-09-03T13:16:28]e000: Error 0x80070002: Failed to cache payload: mvedr_installer_x64
[4408:3E94][2020-09-03T13:16:28]e314: Failed to cache payload: mvedr_installer_x64 from working path: C:\Users\LESEPH~1\AppData\Local\Temp\{76FFFEEA-F167-4FA8-B8D0-8EE2020BC42E}\mvedr_installer_x64, error: 0x80070002.
[4408:3E94][2020-09-03T13:16:28]e349: Application requested retry of payload: mvedr_installer_x64, encountered error: 0x80070002. Retrying...
[1770:3248][2020-09-03T13:16:28]i305: Verified acquired payload: mvedr_installer_x64 at path: C:\ProgramData\Package Cache\.unverified\mvedr_installer_x64, moving to: C:\ProgramData\Package Cache\{72F1B505-2036-41A6-A3A4-5744D690D1F4}v3.2.0.567\MVEDRsetup.msi.
[1770:32D4][2020-09-03T13:16:28]i301: Applying execute package: vcredist_x86_sp1, action: Install, path: C:\ProgramData\Package Cache\A2889D057D63DA00F2F8AB9C4ED1E127BDF5DB68\vcredist_x86.exe, arguments: '"C:\ProgramData\Package Cache\A2889D057D63DA00F2F8AB9C4ED1E127BDF5DB68\vcredist_x86.exe" /q /norestart'
[4408:23EC][2020-09-03T13:16:29]i319: Applied execute package: vcredist_x86_sp1, result: 0x0, restart: None
[1770:32D4][2020-09-03T13:16:29]i301: Applying execute package: vcredist_x64_sp1, action: Install, path: C:\ProgramData\Package Cache\C990B86C2F8064C53F1DE8C0BFFE2D1C463AAA88\vcredist_x64.exe, arguments: '"C:\ProgramData\Package Cache\C990B86C2F8064C53F1DE8C0BFFE2D1C463AAA88\vcredist_x64.exe" /q /norestart'
[4408:23EC][2020-09-03T13:16:30]i319: Applied execute package: vcredist_x64_sp1, result: 0x0, restart: None
[1770:32D4][2020-09-03T13:16:30]i301: Applying execute package: vcredist_2010_x64, action: Install, path: C:\ProgramData\Package Cache\027D0C2749EC5EB21B031F46AEE14C905206F482\vcredist_2010_x64.exe, arguments: '"C:\ProgramData\Package Cache\027D0C2749EC5EB21B031F46AEE14C905206F482\vcredist_2010_x64.exe" /q /norestart'
[4408:23EC][2020-09-03T13:16:38]i319: Applied execute package: vcredist_2010_x64, result: 0x0, restart: None
[1770:32D4][2020-09-03T13:16:38]i301: Applying execute package: vcredist_2015_x64, action: Install, path: C:\ProgramData\Package Cache\3155CB0F146B927FCC30647C1A904CD162548C8C\vcredist_2015_x64.exe, arguments: '"C:\ProgramData\Package Cache\3155CB0F146B927FCC30647C1A904CD162548C8C\vcredist_2015_x64.exe" /install /q /norestart'
[4408:23EC][2020-09-03T13:16:39]i319: Applied execute package: vcredist_2015_x64, result: 0x0, restart: None
[1770:32D4][2020-09-03T13:16:39]i323: Registering package dependency provider: {72F1B505-2036-41A6-A3A4-5744D690D1F4}, version: 3.2.0.567, package: mvedr_installer_x64
[1770:32D4][2020-09-03T13:16:39]i301: Applying execute package: mvedr_installer_x64, action: Install, path: C:\ProgramData\Package Cache\{72F1B505-2036-41A6-A3A4-5744D690D1F4}v3.2.0.567\MVEDRsetup.msi, arguments: ' ALLUSERS="1" ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7" BUNDLE_PROVIDER_KEY="{b88ca79b-1a3e-431a-aba9-7236a04c7dec}" MAR_LOG_FILE_LOCATION=""'
[1770:32D4][2020-09-03T13:17:17]e000: Error 0x80070643: Failed to install MSI package.
[1770:32D4][2020-09-03T13:17:17]e000: Error 0x80070643: Failed to execute MSI package.
[4408:23EC][2020-09-03T13:17:17]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[4408:23EC][2020-09-03T13:17:17]i319: Applied execute package: mvedr_installer_x64, result: 0x80070643, restart: None
[4408:23EC][2020-09-03T13:17:17]e000: Error 0x80070643: Failed to execute MSI package.
[1770:32D4][2020-09-03T13:17:17]i318: Skipped rollback of package: mvedr_installer_x64, action: Uninstall, already: Absent
[4408:23EC][2020-09-03T13:17:17]i319: Applied rollback package: mvedr_installer_x64, result: 0x0, restart: None
[1770:32D4][2020-09-03T13:17:17]i329: Removed package dependency provider: {72F1B505-2036-41A6-A3A4-5744D690D1F4}, package: mvedr_installer_x64
[1770:32D4][2020-09-03T13:17:17]i351: Removing cached package: mvedr_installer_x64, from path: C:\ProgramData\Package Cache\{72F1B505-2036-41A6-A3A4-5744D690D1F4}v3.2.0.567\
[1770:32D4][2020-09-03T13:17:17]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{b88ca79b-1a3e-431a-aba9-7236a04c7dec}, resume: None, restart: None, disable resume: No
[1770:32D4][2020-09-03T13:17:17]i330: Removed bundle dependency provider: {b88ca79b-1a3e-431a-aba9-7236a04c7dec}
[1770:32D4][2020-09-03T13:17:17]i352: Removing cached bundle: {b88ca79b-1a3e-431a-aba9-7236a04c7dec}, from path: C:\ProgramData\Package Cache\{b88ca79b-1a3e-431a-aba9-7236a04c7dec}\
[1770:32D4][2020-09-03T13:17:17]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{b88ca79b-1a3e-431a-aba9-7236a04c7dec}, resume: None, restart initiated: No, disable resume: No
[4408:23EC][2020-09-03T13:17:18]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart: No

1 Reply
AdithyanT
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 2 of 2

Re: Cannot Install MVISION EDR, fatal error during installation

Hi @Spooky10111,

Thank you for your post. Based on the history of this error, we may be able to find several causes, most common being a 3rd party software blocking the installation. I would recommend contacting support with all installation logs (There should also be mvedr_vscore and mvedr-installer).

Please collect MER and create a support case with us for further assistance on this so that we can use remote sessions to investigate and/or resolve the issue.

Was my reply helpful?
If you find this post useful, Please give it a Kudos! Also, Please don't forget to select "Accept as a solution" if this reply resolves your query!

Thanks and regards,
Adithyan T
You Deserve an Award
Don't forget, when your helpful posts earn a kudos or get accepted as a solution you can unlock perks and badges. Those aren't the only badges, either. How many can you collect? Click here to learn more.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community