Cannot Install MVISION EDR, fatal error during installation

[Spooky10111]

Hi Guys

Im having issues while deploying and manually installing MVISION EDR, i get a fatal error "0x80070643" during installation.

Please see below for the error log:

[4408:23EC][2020-09-03T12:58:34]i001: Burn v3.10.4.4718, Windows v10.0 (Build 17134: Service Pack 0), path: C:\Users\LESEPH~1\AppData\Local\Temp\{F8F28187-4B8E-475B-BBB0-4D44C7410C21}\.cr\MVEDRSetup_x64.exe
[4408:23EC][2020-09-03T12:58:34]i009: Command Line: '"-burn.clean.room=\\eposrv\McAfee Software\EDR\MVEDRSetup_x64.exe" -burn.filehandle.attached=840 -burn.filehandle.self=780'
[4408:23EC][2020-09-03T12:58:34]i000: Setting string variable 'WixBundleOriginalSource' to value '\\eposrv\McAfee Software\EDR\MVEDRSetup_x64.exe'
[4408:23EC][2020-09-03T12:58:34]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value '\\eposrv\McAfee Software\EDR\'
[4408:23EC][2020-09-03T12:58:34]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\LESEPH~1\AppData\Local\Temp\McAfeeLogs\MVISION_EDR_20200903125834.log'
[4408:23EC][2020-09-03T12:58:34]i000: Setting string variable 'WixBundleName' to value 'MVISION EDR Client'
[4408:23EC][2020-09-03T12:58:34]i000: Setting string variable 'WixBundleManufacturer' to value 'McAfee, LLC'
[4408:1F08][2020-09-03T12:58:34]i000: Setting numeric variable 'WixStdBALanguageId' to value 1033
[4408:1F08][2020-09-03T12:58:34]i000: Setting version variable 'WixBundleFileVersion' to value '3.2.0.567'
[4408:23EC][2020-09-03T12:58:34]i100: Detect begin, 6 packages
[4408:23EC][2020-09-03T12:58:34]i000: File search: mfeepmpkVersion, did not find path: C:\WINDOWS\system32\drivers\mfeepmpk.sys
[4408:23EC][2020-09-03T12:58:34]i052: Condition '(WixBundleAction < 4) OR (NOT mfeepmpkVersion)' evaluates to true.
[4408:23EC][2020-09-03T12:58:34]i101: Detected package: mfeepmpk, state: Present, cached: None
[4408:23EC][2020-09-03T12:58:34]i101: Detected package: vcredist_x86_sp1, state: Absent, cached: Complete
[4408:23EC][2020-09-03T12:58:34]i101: Detected package: vcredist_x64_sp1, state: Absent, cached: Complete
[4408:23EC][2020-09-03T12:58:34]i101: Detected package: vcredist_2010_x64, state: Absent, cached: Complete
[4408:23EC][2020-09-03T12:58:34]i101: Detected package: vcredist_2015_x64, state: Absent, cached: Complete
[4408:23EC][2020-09-03T12:58:34]i101: Detected package: mvedr_installer_x64, state: Absent, cached: None
[4408:23EC][2020-09-03T12:58:34]i052: Condition 'VersionNT64' evaluates to true.
[4408:23EC][2020-09-03T12:58:34]i199: Detect complete, result: 0x0
[4408:1F08][2020-09-03T13:16:23]i000: Setting numeric variable 'EulaAcceptCheckbox' to value 1
[4408:23EC][2020-09-03T13:16:23]i200: Plan begin, 6 packages, action: Install
[4408:23EC][2020-09-03T13:16:23]w321: Skipping dependency registration on package with no dependency providers: mfeepmpk
[4408:23EC][2020-09-03T13:16:23]w321: Skipping dependency registration on package with no dependency providers: vcredist_x86_sp1
[4408:23EC][2020-09-03T13:16:23]i000: Setting string variable 'WixBundleLog_vcredist_x86_sp1' to value 'C:\Users\LESEPH~1\AppData\Local\Temp\McAfeeLogs\MVISION_EDR_20200903125834_000_vcredist_x86_sp1.log'
[4408:23EC][2020-09-03T13:16:23]i052: Condition 'VersionNT64' evaluates to true.
[4408:23EC][2020-09-03T13:16:23]w321: Skipping dependency registration on package with no dependency providers: vcredist_x64_sp1
[4408:23EC][2020-09-03T13:16:23]i000: Setting string variable 'WixBundleLog_vcredist_x64_sp1' to value 'C:\Users\LESEPH~1\AppData\Local\Temp\McAfeeLogs\MVISION_EDR_20200903125834_001_vcredist_x64_sp1.log'
[4408:23EC][2020-09-03T13:16:23]i052: Condition 'VersionNT64' evaluates to true.
[4408:23EC][2020-09-03T13:16:23]w321: Skipping dependency registration on package with no dependency providers: vcredist_2010_x64
[4408:23EC][2020-09-03T13:16:23]i000: Setting string variable 'WixBundleLog_vcredist_2010_x64' to value 'C:\Users\LESEPH~1\AppData\Local\Temp\McAfeeLogs\MVISION_EDR_20200903125834_002_vcredist_2010_x64.log'
[4408:23EC][2020-09-03T13:16:23]i052: Condition 'VersionNT64' evaluates to true.
[4408:23EC][2020-09-03T13:16:23]w321: Skipping dependency registration on package with no dependency providers: vcredist_2015_x64
[4408:23EC][2020-09-03T13:16:23]i000: Setting string variable 'WixBundleLog_vcredist_2015_x64' to value 'C:\Users\LESEPH~1\AppData\Local\Temp\McAfeeLogs\MVISION_EDR_20200903125834_003_vcredist_2015_x64.log'
[4408:23EC][2020-09-03T13:16:23]i052: Condition 'VersionNT64' evaluates to true.
[4408:23EC][2020-09-03T13:16:23]i000: Setting string variable 'WixBundleRollbackLog_mvedr_installer_x64' to value 'C:\Users\LESEPH~1\AppData\Local\Temp\McAfeeLogs\MVISION_EDR_20200903125834_004_mvedr_installer_x64_rollback.log'
[4408:23EC][2020-09-03T13:16:23]i000: Setting string variable 'WixBundleLog_mvedr_installer_x64' to value 'C:\Users\LESEPH~1\AppData\Local\Temp\McAfeeLogs\MVISION_EDR_20200903125834_004_mvedr_installer_x64.log'
[4408:23EC][2020-09-03T13:16:23]i201: Planned package: mfeepmpk, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[4408:23EC][2020-09-03T13:16:23]i201: Planned package: vcredist_x86_sp1, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: No, uncache: Yes, dependency: None
[4408:23EC][2020-09-03T13:16:23]i201: Planned package: vcredist_x64_sp1, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: No, uncache: Yes, dependency: None
[4408:23EC][2020-09-03T13:16:23]i201: Planned package: vcredist_2010_x64, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: No, uncache: Yes, dependency: None
[4408:23EC][2020-09-03T13:16:23]i201: Planned package: vcredist_2015_x64, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: No, uncache: Yes, dependency: None
[4408:23EC][2020-09-03T13:16:23]i201: Planned package: mvedr_installer_x64, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[4408:23EC][2020-09-03T13:16:23]i299: Plan complete, result: 0x0
[4408:23EC][2020-09-03T13:16:23]i300: Apply begin
[4408:23EC][2020-09-03T13:16:23]i010: Launching elevated engine process.
[4408:23EC][2020-09-03T13:16:27]i011: Launched elevated engine process.
[4408:23EC][2020-09-03T13:16:27]i012: Connected to elevated engine.
[1770:32D4][2020-09-03T13:16:27]i358: Pausing automatic updates.
[1770:32D4][2020-09-03T13:16:27]i359: Paused automatic updates.
[1770:32D4][2020-09-03T13:16:27]i360: Creating a system restore point.
[1770:32D4][2020-09-03T13:16:27]i361: Created a system restore point.
[1770:32D4][2020-09-03T13:16:27]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{b88ca79b-1a3e-431a-aba9-7236a04c7dec}, options: 0x7, disable resume: No
[1770:32D4][2020-09-03T13:16:28]i000: Caching bundle from: 'C:\Users\LESEPH~1\AppData\Local\Temp\{76FFFEEA-F167-4FA8-B8D0-8EE2020BC42E}\.be\MVEDRSetup.exe' to: 'C:\ProgramData\Package Cache\{b88ca79b-1a3e-431a-aba9-7236a04c7dec}\MVEDRSetup.exe'
[1770:32D4][2020-09-03T13:16:28]i320: Registering bundle dependency provider: {b88ca79b-1a3e-431a-aba9-7236a04c7dec}, version: 3.2.0.567
[1770:32D4][2020-09-03T13:16:28]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{b88ca79b-1a3e-431a-aba9-7236a04c7dec}, resume: Active, restart initiated: No, disable resume: No
[1770:3248][2020-09-03T13:16:28]i304: Verified existing payload: vcredist_x86_sp1 at path: C:\ProgramData\Package Cache\A2889D057D63DA00F2F8AB9C4ED1E127BDF5DB68\vcredist_x86.exe.
[1770:3248][2020-09-03T13:16:28]i304: Verified existing payload: vcredist_x64_sp1 at path: C:\ProgramData\Package Cache\C990B86C2F8064C53F1DE8C0BFFE2D1C463AAA88\vcredist_x64.exe.
[1770:3248][2020-09-03T13:16:28]i304: Verified existing payload: vcredist_2010_x64 at path: C:\ProgramData\Package Cache\027D0C2749EC5EB21B031F46AEE14C905206F482\vcredist_2010_x64.exe.
[1770:3248][2020-09-03T13:16:28]i304: Verified existing payload: vcredist_2015_x64 at path: C:\ProgramData\Package Cache\3155CB0F146B927FCC30647C1A904CD162548C8C\vcredist_2015_x64.exe.
[1770:3248][2020-09-03T13:16:28]e000: Error 0x80070002: Failed to find payload: mvedr_installer_x64 in working path: C:\Users\LESEPH~1\AppData\Local\Temp\{76FFFEEA-F167-4FA8-B8D0-8EE2020BC42E}\mvedr_installer_x64 and unverified path: C:\ProgramData\Package Cache\.unverified\mvedr_installer_x64
[1770:3248][2020-09-03T13:16:28]e000: Error 0x80070002: Failed to cache payload: mvedr_installer_x64
[4408:3E94][2020-09-03T13:16:28]e314: Failed to cache payload: mvedr_installer_x64 from working path: C:\Users\LESEPH~1\AppData\Local\Temp\{76FFFEEA-F167-4FA8-B8D0-8EE2020BC42E}\mvedr_installer_x64, error: 0x80070002.
[4408:3E94][2020-09-03T13:16:28]e349: Application requested retry of payload: mvedr_installer_x64, encountered error: 0x80070002. Retrying...
[1770:3248][2020-09-03T13:16:28]i305: Verified acquired payload: mvedr_installer_x64 at path: C:\ProgramData\Package Cache\.unverified\mvedr_installer_x64, moving to: C:\ProgramData\Package Cache\{72F1B505-2036-41A6-A3A4-5744D690D1F4}v3.2.0.567\MVEDRsetup.msi.
[1770:32D4][2020-09-03T13:16:28]i301: Applying execute package: vcredist_x86_sp1, action: Install, path: C:\ProgramData\Package Cache\A2889D057D63DA00F2F8AB9C4ED1E127BDF5DB68\vcredist_x86.exe, arguments: '"C:\ProgramData\Package Cache\A2889D057D63DA00F2F8AB9C4ED1E127BDF5DB68\vcredist_x86.exe" /q /norestart'
[4408:23EC][2020-09-03T13:16:29]i319: Applied execute package: vcredist_x86_sp1, result: 0x0, restart: None
[1770:32D4][2020-09-03T13:16:29]i301: Applying execute package: vcredist_x64_sp1, action: Install, path: C:\ProgramData\Package Cache\C990B86C2F8064C53F1DE8C0BFFE2D1C463AAA88\vcredist_x64.exe, arguments: '"C:\ProgramData\Package Cache\C990B86C2F8064C53F1DE8C0BFFE2D1C463AAA88\vcredist_x64.exe" /q /norestart'
[4408:23EC][2020-09-03T13:16:30]i319: Applied execute package: vcredist_x64_sp1, result: 0x0, restart: None
[1770:32D4][2020-09-03T13:16:30]i301: Applying execute package: vcredist_2010_x64, action: Install, path: C:\ProgramData\Package Cache\027D0C2749EC5EB21B031F46AEE14C905206F482\vcredist_2010_x64.exe, arguments: '"C:\ProgramData\Package Cache\027D0C2749EC5EB21B031F46AEE14C905206F482\vcredist_2010_x64.exe" /q /norestart'
[4408:23EC][2020-09-03T13:16:38]i319: Applied execute package: vcredist_2010_x64, result: 0x0, restart: None
[1770:32D4][2020-09-03T13:16:38]i301: Applying execute package: vcredist_2015_x64, action: Install, path: C:\ProgramData\Package Cache\3155CB0F146B927FCC30647C1A904CD162548C8C\vcredist_2015_x64.exe, arguments: '"C:\ProgramData\Package Cache\3155CB0F146B927FCC30647C1A904CD162548C8C\vcredist_2015_x64.exe" /install /q /norestart'
[4408:23EC][2020-09-03T13:16:39]i319: Applied execute package: vcredist_2015_x64, result: 0x0, restart: None
[1770:32D4][2020-09-03T13:16:39]i323: Registering package dependency provider: {72F1B505-2036-41A6-A3A4-5744D690D1F4}, version: 3.2.0.567, package: mvedr_installer_x64
[1770:32D4][2020-09-03T13:16:39]i301: Applying execute package: mvedr_installer_x64, action: Install, path: C:\ProgramData\Package Cache\{72F1B505-2036-41A6-A3A4-5744D690D1F4}v3.2.0.567\MVEDRsetup.msi, arguments: ' ALLUSERS="1" ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7" BUNDLE_PROVIDER_KEY="{b88ca79b-1a3e-431a-aba9-7236a04c7dec}" MAR_LOG_FILE_LOCATION=""'
[1770:32D4][2020-09-03T13:17:17]e000: Error 0x80070643: Failed to install MSI package.
[1770:32D4][2020-09-03T13:17:17]e000: Error 0x80070643: Failed to execute MSI package.
[4408:23EC][2020-09-03T13:17:17]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[4408:23EC][2020-09-03T13:17:17]i319: Applied execute package: mvedr_installer_x64, result: 0x80070643, restart: None
[4408:23EC][2020-09-03T13:17:17]e000: Error 0x80070643: Failed to execute MSI package.
[1770:32D4][2020-09-03T13:17:17]i318: Skipped rollback of package: mvedr_installer_x64, action: Uninstall, already: Absent
[4408:23EC][2020-09-03T13:17:17]i319: Applied rollback package: mvedr_installer_x64, result: 0x0, restart: None
[1770:32D4][2020-09-03T13:17:17]i329: Removed package dependency provider: {72F1B505-2036-41A6-A3A4-5744D690D1F4}, package: mvedr_installer_x64
[1770:32D4][2020-09-03T13:17:17]i351: Removing cached package: mvedr_installer_x64, from path: C:\ProgramData\Package Cache\{72F1B505-2036-41A6-A3A4-5744D690D1F4}v3.2.0.567\
[1770:32D4][2020-09-03T13:17:17]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{b88ca79b-1a3e-431a-aba9-7236a04c7dec}, resume: None, restart: None, disable resume: No
[1770:32D4][2020-09-03T13:17:17]i330: Removed bundle dependency provider: {b88ca79b-1a3e-431a-aba9-7236a04c7dec}
[1770:32D4][2020-09-03T13:17:17]i352: Removing cached bundle: {b88ca79b-1a3e-431a-aba9-7236a04c7dec}, from path: C:\ProgramData\Package Cache\{b88ca79b-1a3e-431a-aba9-7236a04c7dec}\
[1770:32D4][2020-09-03T13:17:17]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{b88ca79b-1a3e-431a-aba9-7236a04c7dec}, resume: None, restart initiated: No, disable resume: No
[4408:23EC][2020-09-03T13:17:18]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart: No

[AdithyanT]

Hi @Spooky10111,

Thank you for your post. Based on the history of this error, we may be able to find several causes, most common being a 3rd party software blocking the installation. I would recommend contacting support with all installation logs (There should also be mvedr_vscore and mvedr-installer).

Please collect MER and create a support case with us for further assistance on this so that we can use remote sessions to investigate and/or resolve the issue.