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Ufoto
Reliable Contributor
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Message 1 of 3

Mobile Threat Event Pull Task failing

Hello,

We have Mvision Mobile integrated with an on-premise ePO. Since yesterday (at about 11AM UK time) the server task 'Mobile Threat Event Pull Task' started failing and there was no successful pull since then. Looking at the orion.log, the following error is recorded:

----------------------

2020-05-30 07:58:40,695 ERROR [scheduler-TaskQueueEngine-thread-225] task.MVisionMobilePullThreatEventsCommand - Mvision mobile : error occured
2020-05-30 07:58:40,695 ERROR [scheduler-TaskQueueEngine-thread-225] task.MVisionMobilePullThreatEventsCommand - org.springframework.web.client.HttpServerErrorException: 500 null

----------------------

As far as I am aware http error '500 null' means there's a server error. Are you aware of any issues with this service? Is there a place we can check its status?

 

Thank you in advance!

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2 Replies
vivs
McAfee Employee
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Re: Mobile Threat Event Pull Task failing

Hello @Ufoto 

Thanks for your post.

I would like to know whether you are still facing this issue, If yes please provide me (PM) the Orion,Log after reproducing the issue.

Also you can open a Service Request with the support.

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Ufoto
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Re: Mobile Threat Event Pull Task failing

@vivs Hello,

As far as I can see the synchronization started working again yesterday at about 22:00PM UK time. 

Are you aware if there was an issue with the service in the past few days? Is there a place we can monitor for service disruptions? 

Thank you,

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