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McAfeeSmartInstall not using proxy

Hi!

I'm trying to install the MVISION Cloud agent on our organization machines (behind a proxy).

The command line I'm using is this:

McAfeeSmartInstall.exe -a proxy.company.local -p 3128

PS: I have tried using the proxy between " ", ' ' and using IP address, same thing.

 

The install begins, and even passing the proxy server it tries the direct connection first...

Am I doing something wrong?

 

After the agent installation, the machine does not communicate with MVISION Cloud...

We use WPAD on our organization, everything works as expected but McAfee.

 

Here are some parts of the log file (removed some lines):

Mon Sep 13 08:30:20 2021 I ****BS_START*****
Mon Sep 13 08:30:20 2021 I Proxy IP address and Proxy port provided via commandline
Mon Sep 13 08:30:20 2021 I [Fallback] 1:IP based:Config Files:Enter
Mon Sep 13 08:30:20 2021 I Downloading FrameworkConfig.zip from https://
Mon Sep 13 08:30:20 2021 I Fresh file will be downloaded at: C:\Users\ADMINI~1\AppData\Local\Temp\McAfeeSmartInstall\FrameworkConfig.zip
Mon Sep 13 08:30:20 2021 I certificate passed to curl
Mon Sep 13 08:30:20 2021 D curl Bad URL
Mon Sep 13 08:30:20 2021 D curl Closing connection -1
Mon Sep 13 08:30:20 2021 I Configuration request response code: 0
Mon Sep 13 08:30:20 2021 I Download of Frameworkconfig.zip Failed :0
Mon Sep 13 08:30:20 2021 I [Fallback] 2:FQDN based:Config Files:Enter
Mon Sep 13 08:30:20 2021 I certificate passed to curl
Mon Sep 13 08:30:20 2021 D curl Trying 35.82.39.112...
Mon Sep 13 08:30:20 2021 D curl TCP_NODELAY set
Mon Sep 13 08:30:42 2021 D curl connect to 35.82.39.112 port 443 failed: Timed out
Mon Sep 13 08:30:42 2021 D curl Trying 44.236.171.250...
Mon Sep 13 08:30:42 2021 D curl TCP_NODELAY set
Mon Sep 13 08:31:03 2021 D curl connect to 44.236.171.250 port 443 failed: Timed out
Mon Sep 13 08:31:03 2021 D curl Failed to connect to ah-usw003.mvision.mcafee.com port 443: Timed out
Mon Sep 13 08:31:03 2021 D curl Closing connection 0
Mon Sep 13 08:31:03 2021 I Configuration request response code: 0
Mon Sep 13 08:31:03 2021 I Download of Frameworkconfig.zip Failed :0
Mon Sep 13 08:31:03 2021 I [Fallback] 3:Netbios based:Config Files:Enter
Mon Sep 13 08:31:03 2021 D curl Hostname ah-usw003.mvision.mcafee.com was found in DNS cache
Mon Sep 13 08:31:03 2021 D curl Trying 35.82.39.112...
Mon Sep 13 08:31:03 2021 D curl TCP_NODELAY set
Mon Sep 13 08:31:24 2021 D curl connect to 35.82.39.112 port 443 failed: Timed out
Mon Sep 13 08:31:24 2021 D curl Trying 44.236.171.250...
Mon Sep 13 08:31:24 2021 D curl TCP_NODELAY set
Mon Sep 13 08:31:45 2021 D curl connect to 44.236.171.250 port 443 failed: Timed out
Mon Sep 13 08:31:45 2021 D curl Failed to connect to ah-usw003.mvision.mcafee.com port 443: Timed out
Mon Sep 13 08:31:45 2021 D curl Closing connection 1
Mon Sep 13 08:31:45 2021 I Configuration request response code: 0
Mon Sep 13 08:31:45 2021 I Download of Frameworkconfig.zip Failed :0
Mon Sep 13 08:31:45 2021 E Could not download FrameworkConfig.zip
Mon Sep 13 08:31:45 2021 I Install via p2p mechanism failed
Mon Sep 13 08:31:45 2021 W [1] Top level mechanism - Agent handlers - Config files from Agent handlers directly - Install files via direct only
Mon Sep 13 08:31:45 2021 I Install directly via Agent handlers
Mon Sep 13 08:31:45 2021 I Connection info path C:\Users\ADMINI~1\AppData\Local\Temp\McAfeeSmartInstall\coninfo.xml
Mon Sep 13 08:31:45 2021 I creating certificate C:\Users\ADMINI~1\AppData\Local\Temp\McAfeeSmartInstall\cabundle.cer
Mon Sep 13 08:31:45 2021 I [Fallback] 1:IP based:Config Files:Enter
Mon Sep 13 08:31:45 2021 I certificate passed to curl
Mon Sep 13 08:31:45 2021 D curl Bad URL
Mon Sep 13 08:31:45 2021 D curl Closing connection -1
Mon Sep 13 08:31:45 2021 I Configuration request response code: 0
Mon Sep 13 08:31:45 2021 I Download of Frameworkconfig.zip Failed :0
Mon Sep 13 08:31:45 2021 I [Fallback] 2:FQDN based:Config Files:Enter
Mon Sep 13 08:31:45 2021 I certificate passed to curl
Mon Sep 13 08:31:45 2021 D curl Trying 44.236.171.250...
Mon Sep 13 08:31:45 2021 D curl TCP_NODELAY set
Mon Sep 13 08:32:07 2021 D curl connect to 44.236.171.250 port 443 failed: Timed out
Mon Sep 13 08:32:07 2021 D curl Trying 35.82.39.112...
Mon Sep 13 08:32:07 2021 D curl TCP_NODELAY set
Mon Sep 13 08:32:28 2021 D curl connect to 35.82.39.112 port 443 failed: Timed out
Mon Sep 13 08:32:28 2021 D curl Failed to connect to ah-usw003.mvision.mcafee.com port 443: Timed out
Mon Sep 13 08:32:28 2021 D curl Closing connection 0
Mon Sep 13 08:32:28 2021 I Configuration request response code: 0
Mon Sep 13 08:32:28 2021 I Download of Frameworkconfig.zip Failed :0
Mon Sep 13 08:32:28 2021 I [Fallback] 3:Netbios based:Config Files:Enter
Mon Sep 13 08:32:28 2021 I certificate passed to curl
Mon Sep 13 08:32:28 2021 D curl Hostname ah-usw003.mvision.mcafee.com was found in DNS cache
Mon Sep 13 08:32:28 2021 D curl Trying 44.236.171.250...
Mon Sep 13 08:32:28 2021 D curl TCP_NODELAY set
Mon Sep 13 08:32:49 2021 D curl connect to 44.236.171.250 port 443 failed: Timed out
Mon Sep 13 08:32:49 2021 D curl Trying 35.82.39.112...
Mon Sep 13 08:32:49 2021 D curl TCP_NODELAY set
Mon Sep 13 08:33:10 2021 D curl connect to 35.82.39.112 port 443 failed: Timed out
Mon Sep 13 08:33:10 2021 D curl Failed to connect to ah-usw003.mvision.mcafee.com port 443: Timed out
Mon Sep 13 08:33:10 2021 D curl Closing connection 1
Mon Sep 13 08:33:10 2021 I Configuration request response code: 0
Mon Sep 13 08:33:10 2021 I Download of Frameworkconfig.zip Failed :0
Mon Sep 13 08:33:10 2021 E Could not download FrameworkConfig.zip
Mon Sep 13 08:33:10 2021 I Install directly via Agent handlers failed
Mon Sep 13 08:33:10 2021 W [2] Top level mechanism - Proxy - Config files from Agent handlers via Proxy mechanism - Install files via p2p then Proxy
Mon Sep 13 08:33:10 2021 I Connection info path C:\Users\ADMINI~1\AppData\Local\Temp\McAfeeSmartInstall\coninfo.xml
Mon Sep 13 08:33:10 2021 I creating certificate C:\Users\ADMINI~1\AppData\Local\Temp\McAfeeSmartInstall\cabundle.cer
Mon Sep 13 08:33:10 2021 I Trying to connect to ePO via proxy
Mon Sep 13 08:33:10 2021 I Proxy information successfully set
Mon Sep 13 08:33:10 2021 I [Fallback] 1:IP based:Config Files:Enter
Mon Sep 13 08:33:10 2021 I certificate passed to curl
Mon Sep 13 08:33:10 2021 D curl Bad URL
Mon Sep 13 08:33:10 2021 D curl Closing connection -1
Mon Sep 13 08:33:10 2021 I Configuration request response code: 0
Mon Sep 13 08:33:10 2021 I Download of Frameworkconfig.zip Failed :0
Mon Sep 13 08:33:10 2021 I [Fallback] 2:FQDN based:Config Files:Enter
Mon Sep 13 08:33:10 2021 I certificate passed to curl
Mon Sep 13 08:33:10 2021 D curl Trying 192.168.36.15...
Mon Sep 13 08:33:10 2021 D curl TCP_NODELAY set
Mon Sep 13 08:33:10 2021 D curl Connected to 192.168.36.15 (192.168.36.15) port 3128 (#0)
Mon Sep 13 08:33:10 2021 D curl allocate connect buffer!
Mon Sep 13 08:33:10 2021 D curl Establish HTTP proxy tunnel to ah-usw003.mvision.mcafee.com:443
Mon Sep 13 08:33:10 2021 D curl CONNECT ah-usw003.mvision.mcafee.com:443 HTTP/1.1daHost: ah-usw003.mvision.mcafee.com:443daUser-Agent: McAfee AgentdaProxy-Connection: Keep-Alivedad
Mon Sep 13 08:33:10 2021 D curl HTTP/1.1 200 Connection establishedd
Mon Sep 13 08:33:10 2021 D curl d
Mon Sep 13 08:33:10 2021 D curl Proxy replied 200 to CONNECT request
Mon Sep 13 08:33:10 2021 D curl CONNECT phase completed!
Mon Sep 13 08:33:11 2021 D curl ALPN, offering http/1.1
Mon Sep 13 08:33:11 2021 D curl Cipher selection: ALL:!EXPORT:!EXPORT40:!EXPORT56:!aNULL:!LOW:!RC4:@STRENGTH
Mon Sep 13 08:33:11 2021 D curl successfully set certificate verify locations:
Mon Sep 13 08:33:11 2021 D curl CAfile: C:\Users\ADMINI~1\AppData\Local\Temp\McAfeeSmartInstall\cabundle.cera CApath: none
Mon Sep 13 08:33:11 2021 D curl TLSv1.2 (OUT), TLS header, Certificate Status (22):
Mon Sep 13 08:33:11 2021 D curl TLSv1.2 (OUT), TLS handshake, Client hello (1):
Mon Sep 13 08:33:11 2021 D curl CONNECT phase completed!
Mon Sep 13 08:33:11 2021 D curl CONNECT phase completed!
Mon Sep 13 08:33:11 2021 D curl TLSv1.2 (IN), TLS handshake, Server hello (2):
Mon Sep 13 08:33:11 2021 D curl TLSv1.2 (IN), TLS handshake, Certificate (11):
Mon Sep 13 08:33:11 2021 D curl TLSv1.2 (IN), TLS handshake, Server key exchange (12):
Mon Sep 13 08:33:11 2021 D curl TLSv1.2 (IN), TLS handshake, Server finished (14):
Mon Sep 13 08:33:11 2021 D curl TLSv1.2 (OUT), TLS handshake, Client key exchange (16):
Mon Sep 13 08:33:11 2021 D curl TLSv1.2 (OUT), TLS change cipher, Client hello (1):
Mon Sep 13 08:33:11 2021 D curl TLSv1.2 (OUT), TLS handshake, Finished (20):
Mon Sep 13 08:33:11 2021 D curl TLSv1.2 (IN), TLS change cipher, Client hello (1):
Mon Sep 13 08:33:11 2021 D curl TLSv1.2 (IN), TLS handshake, Finished (20):
Mon Sep 13 08:33:11 2021 D curl SSL connection using TLSv1.2 / ECDHE-RSA-AES128-GCM-SHA256
Mon Sep 13 08:33:11 2021 D curl ALPN, server accepted to use http/1.1
Mon Sep 13 08:33:11 2021 D curl Server certificate:

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4 Replies
vivs
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Message 2 of 5

Re: McAfeeSmartInstall not using proxy

Hello,

I tried checking the logs posted by you and it seems Framepkg itself not getting downloaded.

If you think that the installation has been done and everything is fine from your network/proxy end in that case please check the mcafee agent services from services.msc and do check the agent installation logs form programdata folder.

Thanks,

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If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

Re: McAfeeSmartInstall not using proxy

@vivs 

Thanks for replying.

Yes, it fails to download when it tries using a direct connection, but when it changes to use the proxy, it downloads correctly.

But my point is that even passing the proxy name and port using the parameters the application completly ignores it.

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vivs
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Message 4 of 5

Re: McAfeeSmartInstall not using proxy

So McAfee Agent is getting installed but not able to communicate with mvision?

 

Re: McAfeeSmartInstall not using proxy

Yes.

Before some direct internet connection tries, it successfuly installs by using our proxy.

(This is the first problem, why there are some parameters to set the proxy when it ignores them?)

Then the system is created on MVISION Cloud but doesn't communicate with the client.

Our system proxy settings are set to detect automatically (WPAD).

Even so McAfee doesn't communicate, so we had to bypass proxy so we could get a communication between cloud and client.

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