Hi @Former Member If you are referring to the CASB product i.e when you land in www.myshn.net, then this will not be handled from the ePO cloud side.
When you say "I have a specific user account for log collection", are you referring to the Enterprise connector/Cloud Connector Account? If so, I believe the "primary user" of a tenant should have the ability to select which user would be able to use MFA and which should not. The "Primary User" will have a star next to their name when you navigate to the "User Management" page. If you have access to this account, then you should be able to exclude the EC account from MFA.
I hope this helps.
If you are still facing any difficulties in setting this up, I would suggest opening an SR with the support team at support.mcafee.com and provide screenshots of the account you are trying to exclude along with your tenant details.
Don't forget, when your helpful posts earn a kudos or get accepted as a solution you can unlock perks and badges. Those aren't the only badges, either. How many can you collect? Click here to learn more.
Community Help Hub
New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.