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Former Member
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Message 1 of 2

Excluding A Single User from MFA

Hello, I wanted to know if there is a way to exclude a single user from mfa, while forcing every other user to use MFA.


I have tried going to Users&Roles, but turning off the "Disable Multi Factor Authentication" Button will cause a problem because users will NOT be required to use MFA.

I have a specific user account for log collection, and i need to disable MFA for this account only while enforcing it on all other users.

can this be done in the cloud EPO?

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McAfee Employee
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Re: Excluding A Single User from MFA

Hi @Former Member If you are referring to the CASB product i.e when you land in, then this will not be handled from the ePO cloud side.

When you say "I have a specific user account for log collection", are you referring to the Enterprise connector/Cloud Connector Account? If so, I believe the "primary user" of a tenant should have the ability to select which user would be able to use MFA and which should not. The "Primary User" will have a star next to their name when you navigate to the "User Management" page. If you have access to this account, then you should be able to exclude the EC account from MFA. 

I hope this helps.

If you are still facing any difficulties in setting this up, I would suggest opening an SR with the support team at and provide screenshots of the account you are trying to exclude along with your tenant details.


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