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nashcoop
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Message 1 of 3

"scan_file_with_file_transfer failed for file" errors

I have a number of servers with the following errors in the mvagent.log.  Can anybody shed some light on what these mean?

 

.2120.9388: Aug 11 2021:18:36:08.762: ERROR: scan.c : 5208: scan_file_with_file_transfer failed for file \Device\HarddiskVolume2\Windows\System32\bcrypt.dll: error 2

K.9160.6396: Aug 11 2021:18:36:09.168: ERROR: scan.c : 3617: srv_conn FFFFE801C6DEDE30: Failed to get resp for \Device\HarddiskVolume2\Windows\System32\CertEnroll.dll err 2

K.9160.6396: Aug 11 2021:18:36:09.168: ERROR: scan.c : 5208: scan_file_with_file_transfer failed for file \Device\HarddiskVolume2\Windows\System32\CertEnroll.dll: error 2

K.4584.0424: Aug 11 2021:18:36:09.262: ERROR: scan.c : 3617: srv_conn FFFFE801C5C00880: Failed to get resp for \Device\HarddiskVolume2\Windows\System32\en-US\tzres.dll.mui err 2

K.4584.0424: Aug 11 2021:18:36:09.262: ERROR: scan.c : 5208: scan_file_with_file_transfer failed for file \Device\HarddiskVolume2\Windows\System32\en-US\tzres.dll.mui: error 2

K.1204.2272: Aug 11 2021:18:36:09.434: ERROR: scan.c : 3617: srv_conn FFFFE0019AC040E0: Failed to get resp for \Device\HarddiskVolume2\Windows\System32\drivers\etc\hosts err 2

K.1204.2272: Aug 11 2021:18:36:09.434: ERROR: scan.c : 5208: scan_file_with_file_transfer failed for file \Device\HarddiskVolume2\Windows\System32\drivers\etc\hosts: error 2

K.9776.8224: Aug 11 2021:18:36:10.623: ERROR: scan.c : 3617: srv_conn FFFFE00197BC1650: Failed to get resp for \Device\HarddiskVolume2\Windows\System32\kernel.appcore.dll err 2

K.9776.8224: Aug 11 2021:18:36:10.623: ERROR: scan.c : 5208: scan_file_with_file_transfer failed for file \Device\HarddiskVolume2\Windows\System32\kernel.appcore.dll: error 2

K.4248.7304: Aug 11 2021:18:36:11.201: ERROR: scan.c : 3617: srv_conn FFFFE801C6BA0E60: Failed to get resp for \Device\HarddiskVolume2\Windows\System32\activeds.dll err 2

K.4248.7304: Aug 11 2021:18:36:11.201: ERROR: scan.c : 5208: scan_file_with_file_transfer failed for file \Device\HarddiskVolume2\Windows\System32\activeds.dll: error 2

K.3076.8032: Aug 11 2021:18:36:11.201: ERROR: scan.c : 3617: srv_conn FFFFE801C6B01860: Failed to get resp for \Device\HarddiskVolume2\Windows\Cluster\clussvc.exe err 2

K.3076.8032: Aug 11 2021:18:36:11.201: ERROR: scan.c : 5208: scan_file_with_file_transfer failed for file \Device\HarddiskVolume2\Windows\Cluster\clussvc.exe: error 2

K.2956.3340: Aug 11 2021:18:36:11.342: ERROR: scan.c : 3617: srv_conn FFFFE0019ADA1160: Failed to get resp for \Device\HarddiskVolume2\Windows\System32\combase.dll err 2

K.2956.3340: Aug 11 2021:18:36:11.342: ERROR: scan.c : 5208: scan_file_with_file_transfer failed for file \Device\HarddiskVolume2\Windows\System32\combase.dll: error 2

K.3848.7476: Aug 11 2021:18:36:11.405: ERROR: scan.c : 3617: srv_conn FFFFE801C6B07E60: Failed to get resp for \Device\HarddiskVolume2\Windows\System32\en-US\tzres.dll.mui err 2

K.3848.7476: Aug 11 2021:18:36:11.405: ERROR: scan.c : 5208: scan_file_with_file_transfer failed for file \Device\HarddiskVolume2\Windows\System32\en-US\tzres.dll.mui: error 2

K.3848.6104: Aug 11 2021:18:36:12.592: ERROR: scan.c : 3617: srv_conn FFFFE801C6B7E570: Failed to get resp for \Device\HarddiskVolume2\Windows\System32\tzres.dll err 2

K.3848.6104: Aug 11 2021:18:36:12.592: ERROR: scan.c : 5208: scan_file_with_file_transfer failed for file \Device\HarddiskVolume2\Windows\System32\tzres.dll: error 2

K.10132.7816: Aug 11 2021:18:36:13.248: ERROR: scan.c : 3617: srv_conn FFFFE0019ACBA510: Failed to get resp for \Device\HarddiskVolume2\Windows\System32\cryptsp.dll err 2

K.10132.7816: Aug 11 2021:18:36:13.248: ERROR: scan.c : 5208: scan_file_with_file_transfer failed for file \Device\HarddiskVolume2\Windows\System32\cryptsp.dll: error 2

K.8144.2000: Aug 11 2021:18:36:13.248: ERROR: scan.c : 3617: srv_conn FFFFE801C63B5930: Failed to get resp for \Device\HarddiskVolume2\Windows\System32\winlogonext.dll err 2

K.8144.2000: Aug 11 2021:18:36:13.248: ERROR: scan.c : 5208: scan_file_with_file_transfer failed for file \Device\HarddiskVolume2\Windows\System32\winlogonext.dll: error 2

K.1068.9820: Aug 11 2021:18:36:13.342: ERROR: scan.c : 3617: srv_conn FFFFE801C6BB68C0: Failed to get resp for \Device\HarddiskVolume2\Windows\System32\LogFiles\Scm\0cb3ff1c-db4d-4c0d-b1b3-59a29e45e352 err 2

2 Replies
hnegishi
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Message 2 of 3

Re: "scan_file_with_file_transfer failed for file" errors

Thank you for the post @nashcoop 

This message means Scan request failed to communicate between MOVE SVM and MOVE client.

Though there are various cause for this issue, as a suggestion, please find following article that is a known issues on MOVE-MP 4.8.0 or earlier.

Please try to upgrade to 4.8.1 if you haven't done it yet.

https://kc.mcafee.com/corporate/index?page=content&id=KB91641

 

 

 

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nashcoop
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Message 3 of 3

Re: "scan_file_with_file_transfer failed for file" errors

I checked the version of McShieldClient.dll on the SVM for both ENS and Move.  Move is running file version 21.2.0.3281, and ENS is running 21.2.0.3280.  While the file versions are different, that KB shouldn't be applicable to my case since it recommends upgrading to 4.8.1 and I'm seeing those errors on VM's running Move 4.9.0.237 and their communicating with SVM's also running  4.9.0.237, and ENS April release.  It would seem that the engineering team didn't fix the problem in 4.8.1 if it still exists in 4.9.0.237.

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