Showing results for 
Show  only  | Search instead for 
Did you mean: 

move policy error

The customer can not open the move policy.When they click the policy they get this error "The extension to manage this product is not currently installed but the Policy and ClientTask Settings have been preserved. You can visit the "Policy and Task Retention" server setting to change this behavior." When we dublcate this policy and when we click the policy, we get this error"Error Message: com.mcafee.orion.core.template.db.exception.ExecuteTransactionException: Invalid column name 'OSServicePackVer'." The customer is suitable for remote access for solving the problem.
1 Reply
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 2 of 2

Re: move policy error

This issue is recorded on this article:

Please open a request with support.

Was my reply helpful?
If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?


You Deserve an Award
Don't forget, when your helpful posts earn a kudos or get accepted as a solution you can unlock perks and badges. Those aren't the only badges, either. How many can you collect? Click here to learn more.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community