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move policy error

The customer can not open the move policy.When they click the policy they get this error "The extension to manage this product is not currently installed but the Policy and ClientTask Settings have been preserved. You can visit the "Policy and Task Retention" server setting to change this behavior." When we dublcate this policy and when we click the policy, we get this error"Error Message: com.mcafee.orion.core.template.db.exception.ExecuteTransactionException: Invalid column name 'OSServicePackVer'." The customer is suitable for remote access for solving the problem.
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aguevara
McAfee Employee
McAfee Employee
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Re: move policy error

This issue is recorded on this article:

https://kc.mcafee.com/corporate/index?page=content&id=KB92078

Please open a request with support.

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