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Providing access to a third party support provider

Hi We are handing over support of this product to a third party and have a requirement to create an login under our account so as they can log support requests if required? This account should be limited to the ability of logging/reviewing tickets only Is this possible ?
3 Replies
aguevara
McAfee Employee
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Message 2 of 4

Re: Providing access to a third party support provider

Could you please clarify, where do you need to create a login? 

Re: Providing access to a third party support provider

Hi Aguevara 

 

Thank you for your resposne. It would be a secondary login to our account for a business partner providing support on our McAfee Move AV product. This login is to the Enterprise Support Service Portal 

 

Many Thanks

 

aguevara
McAfee Employee
McAfee Employee
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Message 4 of 4

Re: Providing access to a third party support provider

understood, our customer services team can help with that (or Account manager if your entitlement is Enterprise), please contact us to help with with this: 

https://www.trellix.com/en-us/support.html


Regards

Alejandro

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